Five9 Virtual Call Centre Suite Release 7.3 improves business processes in Sales and Marketing, Customer Service and Support, Finance and Collections through integrations with leading on-demand CRM vendors Salesforce.com, NetSuite, RightNow and Leads360
PLEASANTON, Calif. – October 5th, 2009 – Five9 Inc., the leader in on-demand call center software, announced General Availability (GA) of Release 7.3 of their Virtual Call Centre Suite. The release provides native integrations with on-demand CRM leaders, Salesforce.com, NetSuite, RightNow and Leads360 built on top of the industry-first Five9 Cloud Computing Platform for Call Centres.
Jim Dvorkin, CTO for Five9, said “In the past, integration of premise-based call center technology like Avaya or Nortel and premise-based CRM software like Siebel or PeopleSoft was a challenging task that required a systems integrator and many months of effort to provide basic integration capabilities. Today, we are seeing an increasing number of companies moving from premise-based technologies to cloud computing platforms, which are known for providing out-of-the-box solutions that don’t require up-front capital investment, lengthy integration and implementation cycles. We have built pre-integrated on-demand call center/CRM solutions specifically to provide a robust and predictable migration path for these companies to take advantage of the benefits that cloud computing can provide. In doing so, we’ve decided to make our cloud computing platform and APIs available to all other software vendors and third-party developers that would like to extend their software to the call center market.”
Integrated on-demand call center software and CRM allows employees in virtually any department to increase their productivity when using the combined solution. Customer Service and Support representatives can see relevant information about callers as soon as the call arrives, and automatically log notes about each call they handle. Sales and Marketing teams can leverage the power of integrated campaign management, calling list maintenance, and predictive dialing to generate more qualified leads and effectively maintain contact with existing leads. And, Finance and Collections departments can improve communications with customers.
In addition to the integrations, the release includes new functionality for both inbound and outbound call center capabilities provided by Five9. Five9 pioneered the on-demand call center software market in 2001 and with the largest engineering team in the on-demand call center industry continues to enhance its call center product portfolio based on market demand, customer and partner feedback, and a promise to offer companies of all sizes access to sophisticated and innovative call center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.
David Van Everen