Five9 Announces General Availability of its New Release of On-Demand Call Centre Software
PLEASANTON, Calif. – May 21st, 2009 – Five9, the leader in on-demand call center software announced today the general availability of its Virtual Call Centre Suite 7.2, its award-winning, market-leading Software-as-a-Service (SaaS) call center technology. The new release includes innovative outbound calling capabilities focused on increasing the productivity of Sales and Marketing organizations and driving revenue for Five9 customers.
The Five9 Outbound Call Centre and Predictive Dialer are widely recognized as the “gold standard” in on-demand predictive dialer solutions. With Release 7.2, Five9 adds Preview Dialing capabilities to allow sales organizations to call their clients and prospects in the manner that most effectively improves sales results. Sales teams can use several dialing modes to respond to new sales inquiries as soon as possible, creating an advantage over other competitors that use rudimentary dialing processes.
“Sales organizations rely on the telephone as their best communication tool for sales success. Throughout its history, Five9 has worked with companies to increase sales productivity by up to 300%, and with Release 7.2 we are excited to provide additional capabilities focused on sales conversion and improvement of ROI,” said Jim Dvorkin, Five9 Chief Technical Officer.
“In the current economic climate, we are seeing a lot of companies that are challenged with their sales productivity, affecting revenue and margins. Five9’s on-demand call center software has helped hundreds of companies to solve this problem and bring their sales to the next level,” continued Dvorkin.
Five9 entered the on-demand call center software market in 2001. From industry pioneer to market leader, Five9 continues to enhance its call center product portfolio based on market demand, customer and partner feedback, and a promise to offer companies of all sizes access to sophisticated technology quickly and affordably. With one of the largest engineering and development centers in its market category, Five9 customers can count on new applications that are highly relevant and reliable in today’s world.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer solutions serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.
David Van Everen