SAN DIEGO, CA-- SoCoCare, the leading all-in-one provider of social media engagement for customer care solutions, announced today that TMC has named SoCoCare as a 2013 TMC Labs Innovation Award winner. The award is presented by TMC's CUSTOMER magazine.
"Social Media has become an essential channel for customer care. Having our innovative social media engagement solution recognized by TMC is an indicator of its importance in customer care," said Lance Fried, CEO of SoCoCare. "This coupled with our recent integration with Salesforce.com Service Cloud position SoCoCare as a smart value-added partner to any enterprise social customer care initiative."
SoCoCare is the leading all-in-one social engagement solution for customer service and sales organizations. SoCoCare helps businesses deliver a more dignified customer experience in the social realm. The offering consolidates customer blog posts, articles, and social network posts into one unified listening and engagement platform. SoCoCare's cloud-based offering delivers agent efficiency and customer satisfaction by eliminating spam and using advanced Natural Language Processing. In addition, business rules help social agents engage with customers professionally. The platform also offers role-based analytics so supervisors and managers can review service levels, key performance indicators, and detailed agent outreach data.
"On behalf of TMC Labs and CUSTOMER magazine, I would like to congratulate SoCoCare for winning a 2013 TMC Labs Innovation Award," said Tom Keating, CTO of TMC and Editorial Director of TMC Labs. "SoCoCare was selected because of its unique social customer care features and because it represents a significant advancement for customer-related technologies."
"SoCoCare represents a major advancement for social media communications technology and we are pleased to be able to recognize SoCoCare for their innovation," added Rich Tehrani, CEO of TMC.
The full list of 2013 TMC Labs Innovation Award winners was announced via press release and will be published in the September 2013 issue of CUSTOMER magazine.
SoCoCare is part of the Hyfiniti portfolio of cloud-based customer care offerings including InAppCare (Mobile Customer Care) and Hold-Free Networks (Callback and Queue Management). SoCoCare products are developed to deliver a more dignified customer service experience over social channels as both a stand-a-lone solution or an integrated solution with partners such as Salesforce.com Service Cloud, Telligent Community & Enterprise and inContact Cloud Contact Centre solutions. The company was founded by a group of contact center and cloud-offering professionals who understand today's socially connected, smartphone savvy, and generally demanding customer. Learn more at www.sococare.com.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches nearly 175,000 readers every month. Please visitwww.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. M2Mevolution is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Secure Mobility Conference; Small Cell Summit, Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.