Award-Winning VoIP Provider Deploys Five9 in Profit Centres to Launch Marketing Campaigns
PLEASANTON, Calif. – May 21st, 2008 – Five9, Inc, a leader in on-demand call center solutions announced that VoIP provider, Vonage, deployed its Virtual Call Centre offering in several divisions to manage marketing campaigns. With a history of subscriber growth and nearly 2.6 million lines in service, Vonage continually evaluates and employs new tools for customer retention and satisfaction initiatives. Five9’s predictive dialing and outbound solutions were deployed quickly and flexibly to align with the telecommunications provider‘s aggressive goals for customer outreach.
According to Vonage Customer Support Director, Lev Rejanovinshi, “We needed a quick, easy-to-use, easy-to-manage call center system to support operations in multiple divisions. We turned to Five9 for software features, implementation services, and training to get our departments operational in four days.” The Five9 Virtual Call Centre is both agent- and supervisor-friendly. Easy set up and administration means supervisors and agents are on board quickly. “Using the Five9 system enabled us to execute several campaigns that produced winbacks and generated revenue. And we measured customer satisfaction using the Five9 system for polling,” said Lev Rejanovinshi.
Five9 delivers world-class virtual call centers spanning five continents in many industry sectors. Based on a solid record of reliability, Five9 offers business customers a portfolio of contact center solutions for outbound, inbound, and blended operations. Customers benefit from a technology platform built from the ground up with VoIP, enhanced call center functionality, and a dedicated implementation team. “We collaborate with our customers during initial implementation and throughout their use of our service, including the ongoing introduction of new features and capabilities. We are proud that Vonage is getting great results and using the Five9 solution in innovative ways,” said Marissa Ramsey, Vice President of Customer Success at Five9.
As a leading provider of broadband telephone services, Vonage technology enables anyone to make and receive calls with a touch tone telephone almost anywhere a broadband Internet connection is available. The Five9 Virtual Call Centre supports this compelling customer value proposition with feature-rich, cost-effective solutions that are reliable and flexible to capitalize on the growing market demand for broadband and VoIP.
Vonage is a leading US provider of VoIP phone service with nearly 2.6 million lines in service. Their innovative and scaleable platform offers quality communications services at an affordable price. Vonage markets its services directly and through national retailers. For more information, visit www.vonage.com.
About Five9, Inc.
call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.