General Availability of the Five9 Virtual Call Centre Suite 7 Makes its Debut at an International Trade Show Today
PLEASANTON, Calif. – July 23rd, 2008 – Five9, Inc., the leader in on-demand call centers announced today the general availability of its Virtual Call Centre Suite 7. This software-as-a-service is available to new customers across all industry sectors and call center applications. Some sectors can see the new edition at the American Credit and Collections Association exhibit in Hollywood, Florida over the next few days. Five9’s enhanced service delivers powerful predictive dialing features, IVR self -service, advanced call routing, and enhanced reporting for inbound, outbound, and blended call center operations. With more than 30 new features incorporating feedback from customers and partners around the world, Five9’s Virtual Call Centre Suite 7 delivers quick, powerful solutions at an affordable price. As companies re-shape their organizations to respond to regulatory pressure, global operations, and rising demand for customer service, Five9’s flexible on-demand model suits them best.
“With release 7 we have introduced a number of capabilities for inbound call centers to meet the growing demand for help desk, technical support, and business continuity solutions. Customers in retail, telecommunications, travel and hospitality, and call center outsourcing are using IVR self-service using text-to-speech, advanced call routing, and Web Integration APIs to deliver and manage customer service,” said Jim Dvorkin, Five9 Chief Technical Officer. “We also continue to build on Five9’s market-leading Predictive Dialer by adding support for vertical dialing. Many Five9 customers in the financial industry find that our release 7 features for outbound call centers are instrumental in their marketing and outreach campaigns as well as initiatives to accelerate debt recovery,” continued Dvorkin.
Five9 began its presence in the hosted services market in 2001. From a pioneer in delivering Software-as-a-Service to a market leader, it enhances its call center portfolio based on market demand, customer and partner feedback, and a promise to offer small and medium businesses access to sophisticated technology quickly and affordably. With one of the largest engineering and development centers in its market category, Five9 customers can count on new applications that are highly relevant and reliable in today’s world.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.
Tracy Tufillaro, Vice-President Marketing