Five9 Offers a Quick Start to Deploy, Dial, and Recover Assets
PLEASANTON, Calif. – July 23rd, 2008 – Five9, Inc., a leader in on-demand call center solutions, today announced a new software release that drives customer campaigns for accelerated results. As a market leader, Five9’s new software release 7 provides deep features for outbound and blended call centers that serve specific industry sectors and an array of inbound call center functions that target common applications such as help desks, technical support, and business continuity.
Exhibiting at the ACA show today, Five9 Chief Technical Officer Jim Dvorkin said,“We chose this venue because our credit and collections customers have a long-term relationship with us. They will find enhanced features specifically for their business needs, including predictive dialing in vertical dialing mode and automated list management. Valuable for broader market coverage, quicker debt recovery, customer service, and agent productivity, our call center solutions are adaptive to meet changing credit and collections needs.”
According to Jim Dvorkin, “When we deploy this solution with financial service firms including brokerages, they will experience powerful, reliable, and flexible features for targeting top-priority goals. The technology is first-rate and so is the technical support. As our customers’ business evolves, we add capabilities that help them meet peak demands. The add-on process is simple and quick.”
As an early entrant to the on-demand software market, Five9 has a track record of delivering customer-centric solutions that adapt to changing business needs. Customers in many segments including financial services, marketing services, retail, telecommunications, and call center outsourcers use the Five9 service effectively for win backs, customer acquisition, and customer retention. Release 7 incorporates over 30 new features based on feedback from customer deployments around the world.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.
Tracy Tufillaro, Vice-President Marketing