Rapidly growing provider of technology solutions for the enterprise enters new market and increases profits with Five9 Virtual Contact Centre
PLEASANTON, Calif. (August 04, 2005) — Five9, Inc., the leader in on-demand call center solutions, today announced that Bitstop Network Services, a Philippines-based provider of technology products and services for the enterprise, selected the Five9 Virtual Contact Centre™ over Avaya Inc.'s hosted solution, allowing Bitstop to quickly open its new call center and expand its service offerings. Since deploying the Five9 Virtual Contact Centre in early 2005, Bitstop has saved over $100,000 in capital costs and successfully competed for outsourced work with several North American contact centers.
"The Five9 Virtual Contact Centre™ provides us with a low cost, feature rich, and flexible call center technology. We can now leverage Five9's expertise in call centers to compete in the global markets," said Wilson Chua, president of Bitstop Network Services. "And, by deploying the on-demand model, we can focus on the important areas of our call center business - attracting and retaining customers for our world-class call center � rather than worrying about complicated hardware and software. Not only do the comprehensive reporting features enable us to provide our clients with the information they need in a timely fashion, Five9 has been able to consolidate the toll charges for us, and they are among the lowest toll charges we have known. The money we've saved by selecting Five9 has enabled us to continue growing at a rapid pace."
The management at Bitstop reviewed a variety of call center technologies, and had evaluated the hosted Avaya solution offered by one of the local telecommunications providers. They were about to sign an order for the Avaya service when they heard about Five9 from a colleague in the telecom industry. They already knew they liked the on-demand service model and Five9 offered everything they needed. They immediately postponed the Avaya deployment, and scheduled a meeting with executives from Five9. Bitstop selected the Five9 Virtual Contact Centre™ because of its comprehensive functionality and unmatched pricing structure.
"We needed a complete solution that didn't require a huge upfront investment, and Five9 provides this. The Virtual Contact Centre™ allows us to get our feet wet, without potential huge losses. And in comparing the time it would take to get up and running, Avaya and similar products have a much longer deployment cycle where Five9 is immediately operational," stated Chua. "Five9 not only helped us build an on-demand contact center, but enabled us to start servicing and bidding for new clients immediately."
With the help of Five9's 24x7 technical support group, Bitstop was able to easily deploy the Five9 Virtual Contact Centre™ in less than two days, and has since found the predictive dialing, scripting, CRM, and toll free number capabilities to be invaluable to their new operation.
"Unlike legacy on-premise call center providers that are now scrambling to get a piece of the exploding on-demand market, Five 9 designed its Virtual Contact Centre™ from the beginning to be a highly scalable, on-demand call center solution," said Brian Silverman, President and CEO of Five9, Inc. "This gives our customers much faster deployments and lower costs than they have ever had access to before. We're proud that we were a key component in Bitstop's growing its business."
About The Five9 Virtual Call Centre™
The Five9 Virtual Call Centre™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Recording, Silent Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.