Five9 Virtual Contact Centre™ Singled Out for Outstanding Innovation
PLEASANTON, Calif. (October 4, 2005) — Five9, Inc., the leader in on-demand call center solutions, announced today that Technology Marketing Corporation's TMC Labs division named the Five9 Virtual Contact Centre™ as a 2005 TMC Labs Innovation Award winner from Customer Interaction Solutions magazine.
"We are delighted to be recognized as a recipient of TMC Labs 2005 Innovation Award," said Cary Fulbright, vice president of marketing and products for Five9. "Being named as a winner further validates Five9's innovative leadership in call center technology and reinforces the value our customers obtain with our industry leading solutions."
"The Five9 Virtual Contact Centre has clearly demonstrated to the staff of TMC Labs that Five9's Virtual Contact Centre service is truly innovative in the CRM or call/contact center industries. New companies, new products and new services for CRM and call/contact centers are being created all the time. With the great advances in technology, there's never been a greater need for this award," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions.
"The TMC Labs Innovation Awards are based solely upon the uniqueness of the company's offering or how pioneering the particular product or service is. It is not based on company revenue or number of products sold. It is based on the concept that the Five9 Virtual Contact Centre is innovative," according to Tom Keating, CTO and TMC Labs Editorial Director.
Keating continued, "The Five9 Virtual Contact Centre deserves this great honor for creating a ground-breaking CRM or call/contact center service. I look forward to seeing other innovative solutions from Five9 as they continue to contribute to the future of the CRM or call/contact center marketplace."
The TMC Labs 2005 Innovation Award highlights will be published in the October and November 2005 issues of Customer Interaction Solutions magazine.
About The Five9 Virtual Call Centre™
The Five9 Virtual Call Centre™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Recording, Silent Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.