Jim Madden brings more than 20 years of telecom and software industry experience to newly created position
PLEASANTON, Calif. (October 17, 2005) — Five9, Inc., the leader in on-demand telesales and call center solutions, today announced the appointment of Jim Madden as Vice President of the Carrier Services Division. In this newly created position, Madden will report directly to Brian Silverman, the president and CEO, and drive the company's plans for partnering with carriers around the globe.
"Carriers are knocking down the doors trying to find new value-added services to sell to their customers," said Brian Silverman, president and CEO of Five9, Inc. "Jim brings valuable knowledge of the carriers, and a proven history in building and managing large divisions of people. He is an innovative thinker and has years of designing and bringing to market solutions for service providers that add value and revenues. This track record, and his extensive experience in the VoIP and contact center markets, help assure that Five9 will be successful in this strategic market."
Madden most recently served as Vice President, Service Providers for Nuance Communications where he was responsible for building relationships with partners including carriers, ASPs, and MSOs in North America and Latin America. Additionally in this position, Madden was responsible for leading the company into the cable and satellite markets and the worldwide operator services market. Madden also served as worldwide Vice President of Sales for channels and telcos for SpeechWorks International where he was responsible for directing and implementing changes to the company's sales strategy. Madden has also held executive positions at Cycore AB, COM2001, Sitematic, and Applied Voice Technology. Madden received a BA in Economics from Northeastern University.
"Five9 has incredible opportunities to revolutionize call center business with its innovative on-demand delivery model," said Madden. "The opportunity for carriers to offer on-demand call center solutions and CRM software are increasing and an extremely attractive offering, and having the opportunity to build the division from the ground up is very exciting."
Five9 sees the carrier and service provider market as the next opportunity for significant growth. Carriers are attracted by the unique delivery model and feature set of Five9's solutions. Carriers will be able to begin their market entry at a low investment level, and take advantage of Five9's existing marketing and sales infrastructure and its global footprint.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.