Five9 on-demand business telephony solution seamlessly integrates with NetSuite CRM and ERP applications while decreasing long-distance phone charges
PLEASANTON, Calif. and SAN MATEO, Calif. (October 31, 2005) — Five9, Inc., the leader in on-demand call center solutions, and NetSuite, Inc., the leader in on-demand business management software for small and medium-sized businesses, today announced that they will phone-enable NetSuite applications through a new feature called Click to Call via a direct integration. Click to Call enables NetSuite customers to make phone calls from within a NetSuite application while taking advantage of the same low worldwide long-distance rates already enjoyed by over 450 Five9 customers. Supporting both PSTN and VoIP phones, Click to Call also makes it possible for NetSuite users to dial phone numbers appearing anywhere in their CRM and ERP applications.
"Anytime we can increase productivity and better our process of communication with potential and existing clients, I'm happy," said Sean Stanfield, partner at CDS Capital. "NetSuite and Five9 have been very pro-active in helping us achieve that. The integration of 'Click to Call' technology will enhance that process even more."
"The big idea behind NetSuite is that an integrated business application makes companies more productive at a much lower cost than traditional patchwork application environments. Our partnership with Five9 takes this a step further by seamlessly integrating low-cost VOIP telephony for our customers," said Zach Nelson, CEO of NetSuite. "Five9 is the leading on-demand telesales and call center provider, so they can extend the benefits of an integrated call center solution to our growing CRM base."
Click to Call turns any phone number into a hyperlink which the user can dial from within NetSuite. Customers can use either their standard phone or a USB phone headset, and calls are routed via Five9's on-demand Virtual Contact Centre™ to the desired telephone number. Click to Call users benefit from the very low long-distance rates available to all Five9 customers, who currently make over 2 million outbound phone calls per day.
"Whether they work in front-office marketing, sales, and service departments, or in back-office billings and collections teams, NetSuite users need to reach out and touch someone by phone on a frequent basis," said Brian Silverman, CEO of Five9. "Click to Call gives them the ability to do this inside their familiar NetSuite environment and access the entire history of the customer interaction."
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; Ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit: www.netsuite.com.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.