CTO's keynote to focus on revolutionizing the call center industry and opportunities presented by on-demand call centers
PLEASANTON, Calif. - February 22, 2007 - Five9, Inc., the leading global provider of on-demand call center solutions for customer interaction management, today announced that Chief Technology Officer, Jim Dvorkin, will present a keynote address at the 2007 International ICT Awards Gala in Manila, a highly-regarded event for call center outsourcers. The keynote, titled "Revolutionizing the Call Centre Industry," will focus on where the call center market is today, and where it is going, as well as the challenges laying ahead for the on-demand call center marketplace and opportunities that on-demand call center technology creates.
The International ICT Awards - MANILA 2007 recognizes the organizations and individuals who contribute the most to put Philippines and Filipinos in the minds of global business leaders.
"Our business has grown rapidly in the Philippines during the past several years, and we believe the market is now poised for even faster expansion," said Brian Silverman, CEO of Five9, Inc.
"The business community, as well as the strong, educated workforce make the Philippines an ideal environment for call centers to flourish, and should be the first stop for international call centers looking to outsource."
"The Philippines has emerged as the world's fastest growing destination for Business Process Outsourcing," added Jim Dvorkin, Chief Technology Officer, Five9, Inc. "My keynote will focus on the opportunities available to call centers looking to take advantage of on-demand technology, so that emerging outsourcing companies can quickly take advantage of this market."
The keynote will be held on Thursday, March 1 at 6:00 p.m. in Ballrooms 2& 3 of the Renaissance Makati City Hotel in Manila. For more information about the event, visit http://www.ict-awards.org/
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.