Leveraging the ATA Knowledge Base of Contact Centre Practices and Standards for Quality, Five9 Expands its Focus on Outsourcer Solutions
PLEASANTON, Calif. – March 10, 2007 – Five9, Inc., a leader in on-demand call center solutions, today announced that it has become a corporate member of the American Teleservices Association (ATA), the only non-profit trade organization dedicated to the advancement of companies that use contact centers as an integral channel of operations. Founded in 1983, the American Teleservices Association represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide.
Five9’s leadership in delivering world-class virtual call centers spans customers on five continents in many industry sectors. Based on a solid record of reliability, Five9 offers the software features, services, and training to get a company or department operational in as little as 72 hours. “With our deep implementation experience, and network of relationships with customers and partners, we capture business intelligence about our performance all the time. This intelligence is cycled into our portfolio of contact center solutions for outbound, inbound, and blended operations. By joining the ATA, we gain another window into customer needs for quality and effectiveness and another benchmark. As a market leader, we look for opportunities to enrich our collective knowledge of the industry, particularly since we pioneered the delivery of hosted contact centers,” said Mike Burkland, CEO of Five9.
We are pleased to welcome Five9 into our membership,” said Tim Searcy, ATA CEO. “It’s companies like Five9 whose growth and recent successes serve as evidence that our industry continues to thrive. Five9 will certainly benefit from participation in our education and networking events. I look forward to seeing their contributions to the ATA.”
The on-demand Five9 Virtual Call Centre enables companies to build a comprehensive, feature-rich contact center without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agents as well as single-site or distributed, multi-site centers. Built from the ground up with VoIP, any business with a PC and a broadband connection can access an affordable suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservicers, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. www.ataconnect.org
About Five9, Inc.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit http://www.five9.com.