Professional Voice Talent and On-Demand Call Centres Make a Match
PLEASANTON, Calif. – May 19th, 2008 – Five9, Inc., a leader in on-demand call center solutions, today announced that it has developed a partnership with SNAP Recordings, a division of Ives Creative, Inc. in Beverly Hills, California. Five9 clients who require professional voice recordings for their virtual call centers can tap into SNAP Recordings quickly.
“With our professional voice-overs and hundreds of different music tracks, we provide the complete production service to enhance your business image and establish instant credibility with your callers. Ordering the audio production is completely safe, secure and best of all...it takes just a few steps,” said Saul Ives, President of Sales and Marketing of SNAP Recordings.
According to Five9 Director of Product Management, David Van Everen, “Our customers are varied by industry, application, and country. Gaining quick and easy access to IVR prompts that project a polished, professional image for our customers’ operations is a big advantage. Used in both inbound and outbound applications, professional voice recordings enhance credibility.”
A former post-production facility for feature films, television, and radio, SNAP Recordings uses cutting-edge technology and the best creative resources available to create high-impact, cost-effective marketing solutions. Their primary areas of focus include rich media applications for the Web, Website audio, and telephone audio productions for company voicemail and on-hold messages.
With the on-demand Five9 Virtual Call Centre, companies build a comprehensive, feature-rich contact center without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9’s on-demand service allows for easy set-up and administration of at-home agents as well as single-site or distributed, multi-site centers. “One way to unify the voice of the operation, however distributed, is to take advantage of our SNAP Recordings,” said Five9’s David Van Everen. “Our combined capabilities provide high-impact to first-time and repeat callers.” Both companies expect businesses to get on board quickly.
About SNAP Recordings
SNAP Recordings is an affordable solution for businesses to enhance the image of their telephone communications. Based in Beverly Hills, California, SNAP Recordings represent some of the top voice talents in the industry offering a wide variety of dialects, accents, and languages.
About Five9, Inc.
call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Centre and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.