The Five9 Cloud Contact Centre Solution
Five9 Cloud Contact Centre software eliminates the hassle and expense of traditional on-premise contact centre software. Because Five9 is in the cloud, agents can log into Five9 from anywhere — they just need a computer, a headset and a high-speed Internet connection.
Communicate with your customers through the channel they prefer, whether it’s phone, web, chat, email, video, or social media, Five9 has you covered. Five9 Connect, our advanced technology layer for omnichannel applications, delivers better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop interface.
Five9 Intelligent Routing ensures that every interaction will be delivered to the right resource at the right time, every time. The Predictive Dialler keeps your contact centre at optimal efficiency by intelligently adjusting the dialling rate according to past campaign performance and agent availability.
Five9 provides everything you need to run an effective inbound, outbound, or blended contact centre, including omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, CRM integrations, and more.