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The Five9 Cloud Contact Centre Solution

Five9 Cloud Contact Centre software eliminates the hassle and expense of traditional on-premise contact centre software. Because Five9 is in the cloud, agents can log into Five9 from anywhere — they just need a computer, a headset and a high-speed Internet connection.

Communicate with your customers through the channel they prefer, whether it’s phone, web, chat, email, video, or social media, Five9 has you covered. Five9 Connect, our advanced technology layer for omnichannel applications, delivers better customer engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop interface.

Five9 Intelligent Routing ensures that every interaction will be delivered to the right resource at the right time, every time. The Predictive Dialler keeps your contact centre at optimal efficiency by intelligently adjusting the dialling rate according to past campaign performance and agent availability.

Five9 provides everything you need to run an effective inbound, outbound, or blended contact centre, including omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, CRM integrations, and more.

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Inbound

Provide great customer service with ACD Intelligent Routing, interactive voice response (IVR) with speech recognition and computer telephony integration (CTI).

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Outbound

Accelerate sales, improve contact ratios and boost conversions with more live conversations by leveraging Five9’s selection of automatic dialling modes.

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Blended

Five9 eliminates the technology gap between inbound call distribution and outbound dialling, bringing the two together as a single system.

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Omnichannel

Five9 Omnichannel enables agents to move seamlessly between social media, mobile care, web, video, live chat, email and voice calls — giving your customers a better experience.

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Workforce Optimisation

Run your contact centre with the help of advanced workforce automation tools and both real-time and historic actionable insights based on contact centre best practices.

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Reporting

Get the complete picture of your contact centre with the help of more than 100 standard reports, including both real-time and historical reporting options.

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Integration

Powerful integration tools from Five9 help you get the most out of all of your applications and systems. Cloud APIs provide web connectors to other systems in your business.

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Pricing

Five9 doesn't require any long-term contracts or commitments. Pay as you go and take advantage of a cloud-based contact centre with no infrastructure costs.

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How It Works

Learn about the Five9 Cloud — what it is, how it works, why it's great and how you can get started using it in a matter of weeks.

Introducing Agent Desktop Plus

We re-envisioned the omnichannel agent desktop to bring you our newest release — Agent Desktop Plus.

Agent Desktop Plus brings all of the channels together into one easy-to-use desktop interface that allows agents to quickly switch between them. Our universal transaction model adjusts to the needs of the interaction, whether it’s phone, chat, email, or social media. Agent Desktop Plus is functionally robust, yet still feels familiar to the agent, making training a breeze.

Features include:

  • Unified omnichannel history
  • Visual cues to guide agent actions
  • Simple visual format
  • Improved workflow and productivity
  • Reduced training and onboarding costs
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The Top 10 Reasons Why Everyone Is Moving to the Cloud

Find out the top ten advantages of cloud contact centres over traditional, on-premise solutions and see how moving to the cloud can maximise your success.

Read eBook

Five9 Call Centre Features

Outbound

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Predictive, Progressive, Power, & Preview Diallers

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Campaign & List Management

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Local Number Options

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DNC Compliance

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Web Callback

Inbound

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ACD

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IVR

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CTI Screen Pop

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Speech Recognition

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Text-to-Speech

Common Platform

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Agent Scripting

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Voicemail

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Call Conferencing

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Toll-Free Numbers

Administrative

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Call Recording

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Historical Reporting

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Real-Time Reporting

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Cloud APIs

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Data Import

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Boost Productivity with Five9

Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialling connects agents only to live prospects, maximising calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing - no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognised by Gartner as a leader in Contact Centres.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call +44 203 318 7902 for More Information