Call Centre Application Integration:
Maximise Your Investment

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Leverage Current Systems by Integrating Five9

You’ve made significant investments in multiple tools and applications and that’s why Five9 offers powerful integration features to help you get the most out of these systems. Five9 has hundreds of integrations, years of domain expertise and vast experience in cloud application integration. With one of the largest professional services teams in the industry, Five9 has an implementation team that can be central to the successful deployment of your unique integrations.

Based on studies conducted by the Aberdeen Group (Source)

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CRM Integration

Five9 has pre-packaged integrations for Salesforce, Microsoft, Oracle, Zendesk, NetSuite, and Velocify. Agents can use the CRM application they’re familiar with while working in the Five9 environment.

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UC Integration

Unified Communication (UC) modernises contact centres by delivering powerful collaboration features to the Agent Desktop. Agents can check availability and quickly connect with knowledge workers for assistance.

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Cloud APIs

Cloud APIs enable advanced, customised integrations between the Five9 solution and your enterprise software and proprietary applications.

Datasheet: Application Integration

Find out about Five9’s advanced integration solutions, no coding required. Implementation is easy, configuration is a breeze, and data access is instantaneous. See how Five9 takes the complexity out of running a contact centre.

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Call Centre Application Integration Features

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CTI Web Services API

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Configuration Web Services API

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Reporting Web Services API

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Statistics Web Services API

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Web Connectors

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Built-In Customisability

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Proactive Productivity Tools

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Built-In CRM Integration with Salesforce

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Built-In CRM Integration with Oracle Service Cloud

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Built-In CRM Integration with NetSuite

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Built-In CRM Integration with Zendesk

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Built-In CRM Integration with Microsoft Dynamics

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NetSuite: Find Out How Five9’s Integration Capabilities Set the Foundation for Growth

Cloud computing leader NetSuite struggled with a lack of integration with other tools as well as poor scalability. By switching to Five9, they were able to seamlessly integrate their contact centres and CRM for advanced capabilities in case management, reporting, and forecasting.

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Get More Info & Pricing

Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Boost Productivity with Five9

Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialling connects agents only to live prospects, maximising calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Call +44 203 318 7902 for More Information