Five9 and Your CRM — Better Together
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.
With Five9 embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. Allow your agents to click-to-dial from the CRM desktop. Leverage the power of Five9 while maximising your existing investments. Increase agent productivity, enhance the user experience and give your organisation a competitive advantage.