Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.
With Five9 embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. Allow your agents to click-to-dial from the CRM desktop. Leverage the power of Five9 while maximising your existing investments. Increase agent productivity, enhance the user experience and give your organisation a competitive advantage.
Five9 comes with built-in integrations for Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify. Perform Five9 functions from the CRM interface.
Easy-to-implement customer integration option embeds interaction controls into your CRM. Agent Desktop Toolkit offers a rich framework of tools.
The vast experience of the Five9 Professional Services team provides the expertise to accomplish your integration in weeks, not months.
Website leads are processed through Salesforce and then pushed out to Five9. Within seconds — literally — our sales team is calling them back.
Learn how you can lower costs and improve efficiency with staff scheduling in the Five9 Cloud.Get an overview of the workforce management features available from Five9.
Gain access to all contact center resources, such as demos, white papers, data sheets, and more.
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CTI Web Services API
Configuration Web Services API
Reporting Web Services API
Statistics Web Services API
Proactive Productivity Tools
Built-In CRM Integration with Salesforce
Built-In CRM Integration with Oracle Service Cloud
Built-In CRM Integration with NetSuite
Built-In CRM Integration with Zendesk
Built-In CRM Integration with Microsoft Dynamics
Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Predictive dialling connects agents only to live prospects, maximising calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Monthly or annual pricing - no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognised by Gartner as a leader in Contact Centres.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
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