CRM Integration:
Built-In Integrations for Leading CRMs

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Five9 and Your CRM — Better Together

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.

With Five9 embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. Allow your agents to click-to-dial from the CRM desktop. Leverage the power of Five9 while maximising your existing investments. Increase agent productivity, enhance the user experience and give your organisation a competitive advantage.

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Built-In Packages for CRMs

Five9 comes with built-in integrations for Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify. Perform Five9 functions from the CRM interface.

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Custom CRM Integrations

Easy-to-implement customer integration option embeds interaction controls into your CRM. Agent Desktop Toolkit offers a rich framework of tools.

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Leader in CRM Integration

The vast experience of the Five9 Professional Services team provides the expertise to accomplish your integration in weeks, not months.

Website leads are processed through Salesforce and then pushed out to Five9. Within seconds — literally — our sales team is calling them back.
Lee Hasson
Director of Business Intelligence, Open English

Datasheets: CRM Integrations

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Integration Features

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CTI Web Services API

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Configuration Web Services API

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Reporting Web Services API

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Statistics Web Services API

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Web Connectors

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Built-In Customisability

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Proactive Productivity Tools

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Built-In CRM Integration with Salesforce

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Built-In CRM Integration with Oracle Service Cloud

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Built-In CRM Integration with NetSuite

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Built-In CRM Integration with Zendesk

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Built-In CRM Integration with Microsoft Dynamics

Boost Productivity with Five9

Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialling connects agents only to live prospects, maximising calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing - no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognised by Gartner as a leader in Contact Centres.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call +44 203 318 7902 for More Information