Unified Communications Integration:
Amplify Your Contact Centre's Power

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Leverage the Knowledge of Your Entire Organisation

Unified Communication (UC) is the convergence of an organisation’s technology towards a single network for data and voice, bringing benefits like company-wide presence and real-time collaboration, regardless of device or location. UC plays an important role in modernising contact centres by delivering powerful collaboration features directly to the agent desktop. Agents can check availability and quickly connect with knowledge workers for assistance in responding to customer issues outside of the normal resolution flow.

Five9 integrates with Microsoft Skype for Business to connect its users throughout the organisation to agents, who can then collaborate easily with knowledge workers using common address directories, synchronised availability, call states and telephony integration.

Based on studies conducted by the Aberdeen Group (Source)

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Real-Time Collaboration

Empower agents to respond to customer issues outside of the normal resolution flow. Better service the needs of the customer from within a single interaction.

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Click-to-Call Collaboration

Agents can quickly identify knowledge experts and collaborate to better service the needs of customers with special concerns.

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Unified Microsoft Environment

Five9's integration with Microsoft’s CRM platform as well as Microsoft Skype for Business increases agent responsiveness and removes latency in the process.

Five9’s innovation becomes our innovation. We get to improve the product we offer our clients without having to pay for R&D ourselves.
Matt Zemon
President & CEO, American Support

Datasheet: Integrate with Microsoft Skype for Business

Learn how you can lower costs and improve efficiency with staff scheduling in the Five9 Cloud. Get an overview of the workforce management features available from Five9.

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Integration Features

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CTI Web Services API

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Configuration Web Services API

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Reporting Web Services API

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Statistics Web Services API

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Web Connectors

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Built-In Customisability

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Proactive Productivity Tools

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Built-In CRM Integration with Salesforce

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Built-In CRM Integration with Oracle Service Cloud

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Built-In CRM Integration with NetSuite

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Built-In CRM Integration with Zendesk

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Built-In CRM Integration with Microsoft Dynamics

Boost Productivity with Five9

Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialling connects agents only to live prospects, maximising calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing - no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognised by Gartner as a leader in Contact Centres.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call +44 203 318 7902 for More Information