Get High-Quality, Actionable Insights
Five9 provides easy access to the reports you need to monitor the key statistics of your contact centre and develop operational insights for process improvement. Using Five9, you have access to real-time and historical data based on contact centre best practices. Measure performance, gain insight, share successes with management and take action on problems. Get the complete picture with more than 100 standard reports.
Five9 historical reporting includes a variety of advanced customisations such as report templates, data columns, grouping, filtering, sorting and time periods. Tailor reports to your needs and always have access to the latest relevant information you need to make critical decisions for your contact centre operations.
Five9 real-time reporting provides statistical and Key Performance Indicators (KPIs) so that supervisors can effectively monitor the contact centre, manage agents and queues and accelerate responses to changing conditions. Five9 Supervisor Dashboard enables you to set thresholds and alerts on real-time statistics like ACD queues, agents, campaigns and lists.