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It's Easy to Create a Call Centre Script for Agents

Call Centre Scripts Deliver Consistent Messages to Callers

Five9 provides a flexible system for agent call centre scripting that allows administrators to easily define a series of worksheet questions and agent-entered responses that will help the agents work through a predictable, branching conversation that meets your service and sales expectations. Additionally, all of the agent-entered information is associated with the call and contact and is available via reports. You can also create custom HTML and JavaScript-based agent scripts that present contact and call information efficiently, maximizing agent productivity. Our cloud-based platform means that your call centre scripting solutions are at your fingertips, 24/7 and without the hassle of maintaining an additional IT setup just for call centre scripting software. Use reports for management tasks, training activities, and deciding on allocation of resources in keeping with call volume. Our call centre scripting software puts the power in your hands.

Increase Call Centre Agent Productivity & Sales Revenue

By using agent call scripting to ensure consistent call handling even among less-experienced agents, you will enjoy improved customer satisfaction, increased sales revenues, and lower agent training costs. Use our call centre scripts to maintain a professional image at all times, whether you’re addressing inbound or outbound calls, from the small business to enterprise level; your agents will have the tools they need to identify and resolve callers’ issues promptly and during the first contact. You can develop scripts for any type of call need; our software walks you through the process every time. Learning how to use our scripts is also easy for your agents; there’s no exhaustive training that’s going to eat into your staff development budget or take your agents away from answering calls for a long period of time.

Let our free trial demonstrate for you how Five9 call centre scripting software can improve your bottom line through greater agent efficiency. See for yourself how easy it is to get reporting of agent activities and call centre scripts, and discover how your agents can work anywhere while still using call centre scripting, all of which free up resources so that you can focus on growing your business.