The Five9 IVR and agent applications enable a variety of call conferencing capabilities that can be quickly added to your business processes. Since Five9 provides hosted call centre software, all of your conferencing can be done within a single platform, both in the IVR and with your agents. You can build sophisticated IVR applications that allow callers to create conference calls by calling additional phone numbers to add participants. Within the IVR applications, you can record the conference calls and even route the recordings to agents for further processing or evaluation. Our flexible and robust conference call software offers real-world solutions designed to give you direct and immediate access and control over all of your conference call needs. Enterprise solutions and small and medium business solutions mean that any organization can enjoy the benefits of IVR conference features.
Agents can conference in an IVR application while handling live calls to automate the recording of essential parts of a phone conversation. And agents have the option to create a conference call by adding participants when handling any call. We understand that business needs to be responsive to meet customer needs. Now you can have IVR conference abilities that allow you to do just that, whether you’re looking to boost the efficiency of your live call processes, conducting ongoing professional training or quality control measures, or offering your team the ability to bring in a supervisor or other team member as needed. Our conference call software is intuitive, and there’s no specialized training needed to get started.
By leveraging the Five9 on-demand call centre software for your call conferencing needs, you will be able to streamline your operations and make your agents and employees more productive. Businesses that use our IVR conference setup enjoy benefits like scalability to handle spikes in responding to customer demands. You also get storage in the cloud to minimize on-site costs and increase accessibility by agents and supervisors regardless of location, as well as better management of agents and customer churn with more thorough online reporting, which makes you more responsive to your customers and the needs of your business. Sign up for your free trial today!