One of the leading sources of customer frustration with call centres is a prevailing impression that the call centre agents do not know enough about the customer and their recent interactions with the company. Such negative impressions can lead to customer attrition and lost market share. Additionally, when customers are required to repeat information or explain previous interactions, it frustrates them and diminishes agent productivity. We have developed contact database software that will end customer frustration by providing a contacts database to available agents. Our online contact database makes it easy to retain and retrieve customer history with little to no training. In fact, it requires no more than signing in and making or receiving the call. Sign up for a free trial and discover all of the other professional cloud management features offered with our unique interface today!
Five9 is built to ensure that call centres of all sizes can retain customer contact history and avoid customer frustration through a contacts database. Whether your call centre is inbound, outbound, or blended, the Five9 Virtual Call Centre Suite includes a database of contacts for your company that all agents can access and update as they interact with your customers using our contact database software. Each call for a contact is readily available, along with any call notes entered by the agent from the contact management database. Agents can look up contacts, view recent contacts, add scheduled callbacks, and click to dial the customer directly from their contact info, accessed through the contact database management software.
With the Five9 Contact History Database, you will ensure that every interaction with your customers is captured and available for every agent in your call centre. Your agents will be more productive, and your customers will be more satisfied with their call centre experience. Our online contact database empowers your agents with the right information to make your customers feel appreciated. Sign up for a free trial and put all of the relevant customer information at your agents’ fingertips when they deliver the call.