Five9 provides essential data import tools to ensure that calling lists and contacts can be uploaded accurately and as frequently as desired. Using automatic scheduled FTP file transfers or a user-friendly wizard, Five9 administrators can import .csv-formatted files to add, update, or remove calling list records and contacts. Unique identifiers or a phone number can be used to ensure contact information is consistent and doesn’t contain duplicate records. Existing contacts can also be automatically added to lists via scheduled reports, enabling targeted campaigns based on contact details and call history. With Five9, call centre data is imported in the background, so administrators can continue working on other tasks. A summary of the data import results is provided to the administrator when the import is completed, and the results can also be sent to one or more email addresses.
With top-notch customer service and an extensive set of integrated features, Five9 is the top provider of cloud call centre software. We are trusted by our customers to provide all of the tools needed to meet their professional goals. Our simple software is packed with useful features that allow agents to easily navigate through inbound and outbound calls. Our platform is entirely cloud-based, which means that you can access any of your information at any time. Five9 is cost-effective, flexible, and easy for both agents and management to use. Our Virtual Contact Centre (VCC) Platform can be up and running within hours, providing you with the latest call centre data for your business.
We pride ourselves on being able to customize each Five9 cloud to the specific needs of our customers. With our platform, you can easily keep existing data like phone numbers and agent statistics by letting us import it to your new system. This makes the change from your old provider to Five9 as seamless as possible.
We have extensive experience in integrating existing data, so rest assured that your transition will be as smooth as possible. Call our customer service team today at 1-800-553-8159 or sign up online to receive a free trial!