Five9 allows you to make the move to a VoIP call centre on your terms with our VoIP phone service, using either a VoIP gateway or the built-in Agent Softphone based on SIP (Session-Initiation Protocol, the leading standard for VoIP communications). As a result, no phone lines are required for users and there are no long-distance fees between users and the system, leading to a significant reduction in operational costs when using our VoIP phone service. Your customer service representatives will feel at ease when operating our unique voice over Internet protocol (VoIP) interface. Other VoIP providers fail to offer the unique call centre management features that allow you to connect to make crystal-clear phone calls. In fact, some VoIP providers fail to deliver important features that make voice over Internet protocol a worthwhile investment.
With more than ten years of experience deploying and using Internet telephony and call centre VoIP, Five9 can help you make the move to VoIP and streamline your operational costs. There are several advantages to switching over to voice over IP. Phone lines based on analog communications typically cost more than online telephony, plus there are additional features not available when using regular telephone lines. Our professional cloud services and customer success teams use advanced network assessment tools to verify your available bandwidth and identify potential network latency issues to ensure high quality of service (QoS) and crystal-clear conversations with your customers, making us the number one choice among VoIP providers. In fact, other VoIP service providers offer several disadvantages, such as a failure to work during power outages due to a lack of backup power. In addition, not all VoIP providers connect directly to emergency services through 911. Lastly, some VoIP service providers do not offer white-pages listings or directory assistance. Place your trust in a VoIP phone service that will deliver optimal performance while offering all of the necessary features to make your customer service agents feel empowered when handling customers. Choose Five9 to reduce costs and connect with crystal clarity. Contact us for a free trial today!