What is an Outbound Call Centre?
Outbound call centres dial out to reach customers or prospects and are typically used when a sales team is prospecting for new customers. Outbound call centres may utilise autodialler and predictive dialling solutions to help maximise agent productivity by increasing the amount of connections agents can make with customers.
Accelerating Sales with Next-Generation Automatic Dialler Technology
Five9 automated dialling solutions offer you a range of customisable dialling modes to align with your call centre needs. The advanced dialler algorithms can predict when an agent will become available and adjust call rates to ensure there is a new call waiting for them.
Agents don’t waste time dialling and waiting. The diallers automatically screen out unanswered calls, hang-ups and leave voicemails. So agents spend more time talking to customers and productivity skyrockets.