A power dialler is an automated telephone dialling system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialling. A power dialler differs from a progressive or predictive dialler in that it utilises a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contacts based on that ratio. With this setting, the contact centre is given ultimate control over the automatic dialling rates.
By automating outbound dialling, the Five9 Power Dialler maximises the amount of time agents spend talking to real prospects and customers. The Power Dialler is especially useful when a contact centre has a small number of sales executives and a large number of prospects. You can throttle dialling rates up or down by choosing between Predictive, Progressive and Power dialling modes. In addition, Five9 offers time zone rules along with vertical and list dialling features, so you can customise dialling behaviour to your compliance and business needs.
The Power Dialler allows you to manually set a calls- to-agent ratio, so you can take advantage of automated dialling benefits while retaining control over dialling rates.
Using the Power Dialler, contact centres waste less time dialling and spend more time talking to live prospects. This leads to more sales and greater revenue gains.
Five9 offers a variety of dialling modes to suit your needs. The Dialler accounts for time zones and list penetration and can be customised to meet compliance and business needs.
With Five9, we can do with 10 people what others do with 25. It does everything we ever wanted it to do, and it is very simple to use.
Learn how you can leverage Five9’s advanced automated dialler technologies to boost your contact centre’s productivity.
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Campaign & List Management
Drag & Drop Script Design
Contact History Database
Dialler List Management
Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Predictive dialling connects agents only to live prospects, maximising calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Monthly or annual pricing - no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognised by Gartner as a leader in Contact Centres.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
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