What Is a Power Dialler?
A power dialler is an automated telephone dialling system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialling. A power dialler differs from a progressive or predictive dialler in that it utilises a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contacts based on that ratio. With this setting, the contact centre is given ultimate control over the automatic dialling rates.
By automating outbound dialling, the Five9 Power Dialler maximises the amount of time agents spend talking to real prospects and customers. The Power Dialler is especially useful when a contact centre has a small number of sales executives and a large number of prospects. You can throttle dialling rates up or down by choosing between Predictive, Progressive and Power dialling modes. In addition, Five9 offers time zone rules along with vertical and list dialling features, so you can customise dialling behaviour to your compliance and business needs.