Predictive Dialler:
Triple Your Productivity

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What is a Predictive Dialler?

A predictive dialler is an automated telephone dialing system that enables call centre agents to dramatically increase their number of live connections. Predictive diallers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.

Predictive diallers use mathematical formulas to predict both the average time it will take for calls to be answered and agent availability and adjusts the dialling rate accordingly. A predictive dialler learns to anticipate when agents will become available and speeds up and slows down the dialling rate accordingly. Good predictive diallers can also analyse unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent.  

Use predictive dialer software to increase talk-time 300%

300% Talk Time

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Keep Agents at Peak Efficiency

The Five9 Predictive Dialler uses artificial intelligence to predict when agents will become available and adjusts the dialling rate. The Dialer also analyses unsuccessful calls to determine how to call back later.

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Increases ROI

Studies indicate that the Five9 Predictive Dialler triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialling to 48 minutes per hour with the Predictive Dialler.

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Multiple Dialling Modes

Five9 offers a variety of dialling modes to suit your needs. The Dialler accounts for time zones and list penetration and can be customised to meet your compliance and business needs.

With Five9, we have literally been doubling our year-over-year growth.
Teddy Liaw
CEO, NexRep
Predictive Dialer

Englishtown: Learn How the Five9 Predictive Dialler Increased Call Centre Efficiency by More Than 40%

Five9 customer Englishtown struggled with a low calling rate and manual dialling until switching to Five9. Thanks to the Predictive Dialler, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.

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Predictive Auto Phone Dialler and Outbound Features

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Predictive Dialler

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Power Dialler

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Campaign & List Management

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Data Import

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Quality Management

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Real-Time Recording

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Cloud APIs

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Web Callback

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Drag & Drop Script Design

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Progressive Dialler

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Preview Dialler

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DNC Compliance

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Call Recording

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Historical Reporting

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Contact History Database

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At-Home Agents

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CRM Integrations

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Dialler List Management

Make It Happen with Five9

Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialling connects agents only to live prospects, maximising calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing - no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognised by Gartner as a leader in Contact Centres.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call +44 203 318 7902 for More Information