A predictive dialler is an automated telephone dialing system that enables call centre agents to dramatically increase their number of live connections. Predictive diallers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.
Predictive diallers use mathematical formulas to predict both the average time it will take for calls to be answered and agent availability and adjusts the dialling rate accordingly. A predictive dialler learns to anticipate when agents will become available and speeds up and slows down the dialling rate accordingly. Good predictive diallers can also analyse unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent.
The Five9 Predictive Dialler uses artificial intelligence to predict when agents will become available and adjusts the dialling rate. The Dialer also analyses unsuccessful calls to determine how to call back later.
Studies indicate that the Five9 Predictive Dialler triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialling to 48 minutes per hour with the Predictive Dialler.
Five9 offers a variety of dialling modes to suit your needs. The Dialler accounts for time zones and list penetration and can be customised to meet your compliance and business needs.
With Five9, we have literally been doubling our year-over-year growth.
Five9 customer Englishtown struggled with a low calling rate and manual dialling until switching to Five9. Thanks to the Predictive Dialler, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.
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Campaign & List Management
Drag & Drop Script Design
Contact History Database
Dialler List Management
Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Predictive dialling connects agents only to live prospects, maximising calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
Monthly or annual pricing - no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognised by Gartner as a leader in Contact Centres.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Call +44 203 318 7902 for More Information