What Is a Preview Dialler?
A Preview Dialler allows each contact record to be automatically delivered to agents based on your outbound campaign settings, such as list priority and ratios. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings and agents can optionally skip records that should not be dialled.
Preview dialling is ideal for contact centres that deal with complex sales. Before dialling, the Five9 Preview Dialler delivers essential information to agents so they can better prepare for their next call, maximising the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.