Optimise Your Operations with Five9
Managing a call centre can be difficult, but with the proper processes and technology in place, you can be assured that quality and quantity performance are being maintained. Five9 delivers real-time and historic, actionable insights based on contact centre best practices. You get immediate answers to your most critical agent performance and operational questions. With the new iPad supervisor app, you can spend less time at your desk and more time coaching and developing agents.
Five9’s advanced workforce automation tools help you calibrate your contact centre operations with optimum results. Achieve the right number of agents, steady occupancy, minimised overtime, accurate forecasts of traffic volume, low abandonment rate and effective change management so that your contact centre experiences great productivity gains at a minimised cost.