The Cloud Advantage for BPOs
With Five9 solutions in the cloud, Business Process Outsourcers (BPOs) can scale operations as needed, turn on agent stations instantly and align to changing business demands in real time — all while maintaining predictable costs. Five9’s cloud platform has been built from the ground up specifically for quick, easy deployments and maximum scalability. Easily manage the demands of multiple clients by quickly responding to fluctuations in staffing and traffic.
Five9 is a pioneer in cloud contact centre solutions that require little to no implementation time, so you can instantly add qualified agents and win more deals. Built-in CRM integrations and cloud APIs make it easy for you to connect to client processes, information and reporting. Furthermore, your agents can be located anywhere — in your centre or at their homes through call centre outsourcing. All they need is a computer, headset and Internet connection. By taking complexity out of the equation, Five9 makes it easy for BPOs to focus on their business.