Balance Customer Experience with Agent Productivity

An appropriately staffed contact center with engaged and empowered agents helps your organization provide extraordinary customer experiences, while controlling staffing costs.

  • Improve service consistency and drive positive customer outcomes.
  • Boost agent engagement, performance, and productivity.
  • Lower operating costs with accurate staffing plans.
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Empower Agents to Create Exceptional Customer Experiences.

Contact centers have many moving parts and managing them can be a difficult task that falls on supervisors and contact center managers. Five9 Workforce Optimization (WFO) provides the tools your organization needs to engage and empower agents to deliver exceptional customer experiences.     

                   Five9 WFO includes: 

  • Workforce Management
  • Quality Management
  • Interaction Analytics
  • Performance Management
  • Gamification
  • Interaction Recording
  • CRM Integration

       Maximize Productivity Today 
 

Trusted and used by 3,000+ global customers

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See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

US Radiology Case Study

US Radiology Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

Do more with the Five9 Intelligent CX Platform

Deliver AI-driven, hyper-personalized experiences with The New CX.

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