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Five9 Solution Bundles

We understand that your business has unique customer communication needs and, while Five9 offers a full suite of contact center capabilities, you may not need all of them. To that end, we have created easy pricing bundles to get you started quickly and only with the functionality you require today. With Five9 you get a business partner who is dedicated to your success with the right capabilities to deliver a more human customer service experience.

Get a Quick Quote

Five9 Solution Bundles Scale as Your Contact Center Evolves

Core

$149
Monthly
USD

All the essential tools your teams need to operate a best-in-class inbound, outbound or blended global contact center.

  • Support thousands of concurrent agents located anywhere in the world
  • Blended calling to maximize agent productivity
  • Powerful, real-time reporting and administrative tools help identify successful outcomes and areas of improvement

Premium

$169
Monthly
USD

All capabilities of the Core Bundle plus omnichannel support and essential quality management.

  • Add, switch and continue the customer engagement with complete context and continuity across channels – never interrupting their journey
  • Supervisor-enabled capabilities to maximize agent performance on digital channels
  • Essentials QM helps you evaluate the entire customer experience for better outcomes, trends, and customer insights

Optimum

$199
Monthly
USD

All capabilities of the Premium Bundle plus full WFO capabilities to manage and motivate onsite or remote teams.

  • Improve staffing accuracy with workforce management
  • Maximize agent performance with quality management
  • Proactively reach out to customers to reduce inbound traffic and enhance the customer experience

Ultimate

$229
Monthly
USD

All capabilities of the Optimum Bundle plus analytics and workflow automation tools and apps.

  • Quickly identify and automate repetitive agent tasks and complex workflows
  • Use Five9 pre-packaged workflow apps like Proactive Notifications to support immediate updates, information and interactions with customers
  • Save agents and supervisors crucial time on work activities and allow them to focus on what is most important - the customer

*Prices above are per concurrent user. We find that most customers prefer concurrent pricing, but here at Five9 we want to offer maximum flexibility, so we offer a variety of pricing options including preconfigured solution bundles, custom quotes, named and pay-per-use. Contact a Five9 representative to discuss which option is best suited for your unique needs.

Get Started with Five9 Digital-First IVAs
 

  • Deploy intelligent virtual agents (IVAs) to provide self-service across web, chatbot, voice, SMS, or WhatsApp
  • Blend live and digital agents to create greater coverage for your customers and provide 24x7 support
  • Easily integrate with your on-premises contact center solution – no need to rip and replace
  • Use our cloud-based IVAs today and migrate your live agents to the Five9 Intelligent Cloud Contact Center when you’re ready

Request a Quote

Our Bundles* Core Voice ContactCenter Premium DigitalEngagement Optimum WorkforceOptimization Ultimate WorkflowAutomation
Essential Functionality
Blended Inbound/Outbound true true true true
Agent Desktop Plus true true true true
Geo Redundancy true true true true
Call Recording true true true true
Softphone true true true true
Channels
Chat false true true true
Email false true true true
Workforce Optimization
Essentials QM false true false false
Enterprise QM false false true true
Enterprise WFM false false true true
Interaction Analytics false false false true
Workflow Automation
Proactive Notification false false true false
Full Platform false false false true
Support
24/7 World Class Support true true true true
Core Voice ContactCenter
Essential Functionality
Blended Inbound/Outbound
item.core
Agent Desktop Plus
item.core
Geo Redundancy
item.core
Call Recording
item.core
Softphone
item.core
Channels
Chat
item.core
Email
item.core
Workforce Optimization
Essentials QM
item.core
Enterprise QM
item.core
Enterprise WFM
item.core
Interaction Analytics
item.core
Workflow Automation
Proactive Notification
item.core
Full Platform
item.core
Support
24/7 World Class Support
item.core
Premium DigitalEngagement
Essential Functionality
Blended Inbound/Outbound
item.premium
Agent Desktop Plus
item.premium
Geo Redundancy
item.premium
Call Recording
item.premium
Softphone
item.premium
Channels
Chat
item.premium
Email
item.premium
Workforce Optimization
Essentials QM
item.premium
Enterprise QM
item.premium
Enterprise WFM
item.premium
Interaction Analytics
item.premium
Workflow Automation
Proactive Notification
item.premium
Full Platform
item.premium
Support
24/7 World Class Support
item.premium
Optimum WorkforceOptimization
Essential Functionality
Blended Inbound/Outbound
item.optimum
Agent Desktop Plus
item.optimum
Geo Redundancy
item.optimum
Call Recording
item.optimum
Softphone
item.optimum
Channels
Chat
item.optimum
Email
item.optimum
Workforce Optimization
Essentials QM
item.optimum
Enterprise QM
item.optimum
Enterprise WFM
item.optimum
Interaction Analytics
item.optimum
Workflow Automation
Proactive Notification
item.optimum
Full Platform
item.optimum
Support
24/7 World Class Support
item.optimum
Ultimate WorkflowAutomation
Essential Functionality
Blended Inbound/Outbound
item.ultimate
Agent Desktop Plus
item.ultimate
Geo Redundancy
item.ultimate
Call Recording
item.ultimate
Softphone
item.ultimate
Channels
Chat
item.ultimate
Email
item.ultimate
Workforce Optimization
Essentials QM
item.ultimate
Enterprise QM
item.ultimate
Enterprise WFM
item.ultimate
Interaction Analytics
item.ultimate
Workflow Automation
Proactive Notification
item.ultimate
Full Platform
item.ultimate
Support
24/7 World Class Support
item.ultimate

Let us help you find the right strategy and products for your evolving business.

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Let us help you find the right strategy and products for your evolving business.

Boost your capabilities with easy add-ons

Artificial Intelligence

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Intelligent Virtual Agent

Deliver answers to common questions and solve customer problems with an intelligent virtual agent built on the latest AI communication technology.

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Agent Assist

Increase agent efficiency with real-time transcription and call summarization.

Digital Engagement

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Social

Automate the process of interacting with your socially engaged customers to ensure prompt and consistent responses.

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Video

Shorten resolution times and create better experiences by letting your customers show and share their problems with agents in real time.

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Digital Outreach

Automate follow-up when calls fail by providing automated outreach through email, SMS, or social to let your contacts know you missed them.

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SMS

Stay highly responsive and engaged with customers by filtering and intelligently routing SMS messages to the best possible agent and tracking progress from initial message to resolution.

Workforce Optimization

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WFO Recording Data Protection

Provides a protective layer of security to prevent exposure of valuable customer data and assist with PCI and HIPAA compliance.

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Essentials WFM

Plan, optimize, and manage your workforce with a single WFM solution that is interactive and customizable for end users.

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Performance Dashboard

Real-time dashboards and wallboards that provide holistic reporting from all of your disparate systems to understand contact center performance.

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Gamification

Provide a variety of rewards to motivate agent behavior, increase engagement, reinforce training, and improve productivity.

More Add-Ons

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Admin Assist

A turnkey managed service offering that provides technical assistance with administrative moves, adds, changes, and delete activities.

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Agent & Supervisor Consoles

Web-based applications to configure and manage contact center operations (Admin) and view real-time statistics, manage campaigns, and monitor agents (Supervisor).

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Connectivity, Security, (TFN), and (DIDs)

Provides a point of contact within the Five9 telecom department that coordinates all your telecom activities.

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CRM Connectors

Pre-built integrations with leading CRM solutions including Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.

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Extra Storage

Extends the length of time critical customer information is stored for governance and regulatory purposes.

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IVR with Speech Recognition

An optional product for inbound, blended, and auto dialer customers that enables speech recognition capabilities for their IVR.

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Operational Intelligence

Automatically aggregate information in real time to improve decision-making by using a library of pre-built connections to popular business systems.

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Secure Pay

Collect payments and securely send the payment information directly to the payment processor.

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Technical Account Manager (TAM)

The main point of contact and liaison for Five9 for training, projects, operational improvement, and reporting.