Five9 AI Agents built for the Agentic Era

Five9 AI Agents handle the volume. Your team handles what only humans can.

  • Resolve routine requests 24/7, no human intervention required
  • Deploy across voice, chat and messaging from one platform
  • Hand off to live agents smoothly, with full context intact
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Where Smart Automation Meets Real CX

Five9 AI Agents go beyond basic automation. They understand context, handle complex intent and take real action across informational, transactional and agentic interactions.

Whether a customer needs a quick answer or a multi-step resolution, AI Agents get it done. And when a human touch is needed, the handoff is instant with full context, every time.

  • One Platform Built for Agentic CX 
    Deploy at enterprise scale with multi-agent systems, fast natural-language design and full lifecycle control on one platform.
  • Trust and Governance Built In 
    Custom guardrails, real-time monitoring and data redaction keep agents on-brand and compliant, so you scale AI responsibly.
  • Human + AI Unified Workforce 
    AI partners with humans on one platform, preserving full context across every handoff for seamless collaboration and better CX.

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How Agentic Voice AI Gets Work Done

How Agentic Voice AI Gets Work Done

An orchestrator agent listens, reasons and plans the path to resolution. Specialised sub-agents execute each step – verifying identity, checking systems, taking action – through a new agentic harness built for voice.

Most automation breaks when requests get messy. Five9 Voice AI Agents handle multi-step requests, shifting intent and real action across your business systems – and reusable frameworks deliver new use cases in days, not quarters. 

See how it works. Talk to the Five9 pharmacy demo agent. Call +12012413713

Trusted and used by 3,000+ global customers

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See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

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Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

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Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

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US Radiology Case Study

Lumexa Imaging Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

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Ready to Put AI to Work in Your Contact Centre?

See how Five9 AI Agents deliver faster resolutions, lower costs and better CX.

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