Five9 AI Agents built for the Agentic Era

Five9 AI Agents handle the volume. Your team handles what only humans can.

  • Resolve routine requests 24/7, no human intervention required
  • Deploy across voice, chat, and messaging from one platform
  • Hand off to live agents smoothly, with full context intact
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Where Smart Automation Meets Real CX

Five9 AI Agents go beyond basic automation. They understand context, handle complex intent, and take real action across informational, transactional, and agentic interactions.

Whether a customer needs a quick answer or a multi-step resolution, AI Agents get it done. And when a human touch is needed, the handoff is instant with full context, every time.

  • One Platform Built for Agentic CX 
    Deploy at enterprise scale with multi-agent systems, fast natural-language design, and full life cycle control on one platform.
  • Trust and Governance Built In 
    Custom guardrails, real-time monitoring, and data redaction keep agents on-brand and compliant, so you scale AI responsibly.
  • Human + AI Unified Workforce 
    AI partners with humans on one platform, preserving full context across every handoff for seamless collaboration and better CX.

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How Agentic Voice AI Gets Work Done

How Agentic Voice AI Gets Work Done

An orchestrator agent listens, reasons, and plans the path to resolution. Specialised sub-agents execute each step — verifying identity, checking systems, taking action — through a new agentic harness built for voice.

Most automation breaks when requests get messy. Five9 Voice AI Agents handle multi-step requests, shifting intent and real action across your business systems – and reusable frameworks deliver new use cases in days, not quarters. 

See how it works. Talk to the Five9 pharmacy demo agent. Call +12012413713

Trusted and used by over 3,000 global customers

Doctor Care Anywhere
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See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

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The Ivy Collection

The Ivy Collection Boosts Conversion Rates by 20%

The Ivy Collection, a luxury hospitality group with over a century of legacy, is founded on delivering exceptional service. With Five9 AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience.

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exact sciences

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

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sumup-uk

 SumUp Sees 50% Call Containment with Five9

Scaling global support in multiple languages is challenging. SumUp partnered for voice and AI agents, automating workflows to boost self-service—paving the way for an improved customer experience.

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Ready to Put AI to Work in Your Contact Centre?

See how Five9 AI Agents deliver faster resolutions, lower costs, and better CX.

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