Omdia Names Five9 A Leader.
Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution, 2020-21
The 2020-21 Omdia Decision Matrix evaluated the top 9 cloud contact centre providers to score their technology, execution, and market impact.
Recognised as a Leader, customers rated Five9 at maximum levels in the areas of product usability, ease of integration, professional services, and deployment time, and above average in many more.
Download the Omdia Decision Matrix to learn how Five9 measured up to other providers, as well as these key takeaways:
Capabilities to consider before buying a cloud contact center solution
Strengths and weaknesses of individual CCaaS providers
Why Five9 was named a Leader
Clearly, Five9 customers appear to be very happy with their contact centre provider.
Ken Landoline, Principal Analyst, Customer Engagement, Omdia