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Outbound Call Center Software from Five9

Qualify More Prospects, Close More Sales

  • Partnerships with leading workforce management vendors
  • Workforce automation tools help you meet key performance indicator (KPI) goals
  • Forecasting and scheduling tools help you build an accurate staffing model
  • Automatic ACD and outbound dialer data collection lets you align resource needs and calling patterns to minimize labor costs
  • Insight tools and real-time alerts help ensure service levels and customer satisfaction by staying informed about agent performance — whether they're remote or on-premise

Five9 Makes Your Call Center More Productive

The Five9 Predictive Dialer automates the dialing process and only connects agents to calls that are answered by a live prospect. The Predictive Dialer filters out no-answers and busy signals while adaptively controlling the dialing pace for each campaign. With the Predictive Dialer, contact centers experience a boost in talk time with live prospects as high as 300%. Factor in advanced reporting tools and CRM integrations, and Five9 is the clear choice for your outbound call center.

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Leading Brands Choose Five9

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Build Trust with Your Customers

“Whether calm seas or the middle of a storm, Five9 delivers.”

Teddy Liaw
NexRep

Pay Only for What You Need

  • Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.

 

No Long-Term Contracts

  • Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

  • All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

  • Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.

Features that will bring your call
center service to the next level.

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Smart Dialer

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

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Integrated Agent Desktop

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

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Intelligent Routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

What people are saying about our Contact Center Software...

The NexRep contact centre is different from other contact centres in that one hundred per cent of our agents are virtualised at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.

Teddy Liaw

CEO, NexRep