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Canada: The King Meets Customers on their Terms

Take two minutes to see how an AI-enabled Five9 digital workforce capably handles customer calls in Canada via phone, chat, or SMS, while also assisting and guiding agents during live interactions.

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A man staring at his phone and a chat message being displayed
  • Identify, pre-qualify, and address customer needs with a consistent, unified experience.
  • Assist and guide agents to enable smooth transitions between channels, clients, and campaigns.
  • Analyze agent performance, review schedule adherence, and monitor customer engagement.
  • Provide real-time analytics and recordings for supervisors
  • Automatically score call quality using speech analytic
  • Streamline follow up activity with workflow automation