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Analyze every captured customer interaction with Five9 Interaction Analytics

Use Real-time Data Collected from Customers to Provide Actionable Insights for Your Agents and Business

Five9 Interaction Analytics lets you analyze every captured customer interaction, both voice and digital, to gain valuable insight into customer experience and agent performance.

Arm yourself with decisive business insights through:

  • Speech and text analysis with AI-driven analytics
  • Automatic topic identification of crucial business outcomes like first contact resolution and customer retention
  • Trend and root cause analysis to understand triggers in greater detail
  • Queries and ad hoc analyses provide fast answers to your company’s most important questions
  • Automated quality management programs
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