Five9 Named a Leader in Aragon Research Globe™ for Conversational AI

Five9 achieves high strength ratings for strategy, performance, and reach

Five9 has emerged as a leader in the first Aragon Research Globe for Conversational AI. The report, published July 27, notes strengths including our strategic focus on self-service, the seamless handoff between bots and live agents, and our App Marketplace for integrations and channels.

The Aragon report looks at 22 conversational AI providers – all of them major players in an industry where Aragon monitors more than 300 companies – and evaluates their strategy, performance, and reach. Download a reprint of selected content from the Aragon report on conversational AI to learn:

check mark  Which of the 22 vendors emerged as leaders, and which are designated as contenders, innovators, and specialists

check mark  Why Aragon thinks low- and no-code platforms are key to the future

check mark  Providers’ key strengths and Aragon’s takeaways for enterprise buyers of conversational AI

Aragon Research Conversational AI™ 2021

Five9 is focusing on AI as one of its innovation strategies and the acquisition of Inference expands Five9’s ability to use Amazon, IBM, or Google for its conversational AI technology.”

-Craig Kennedy, Senior Director of Research, Aragon Research

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