Your Contact Center Is Made For More Than Legacy Limitations

Looking for an Avaya alternative? Migrate off Avaya and onto Five9.

With Five9, unlock powerful tools for cloud migration, AI, and omnichannel service.

  • Your Clear Path Forward: Replicate Avaya user profiles and workflows with automation—no disruption, just momentum.
  • AI That’s Built In—And Built For You: From live agent coaching to virtual assistants, Five9 makes AI customer service real and scalable.
  • Real Partnership, No Prerequisites: Whether you're replacing an Avaya IP Office or Avaya Aura system, we support you—no matter your seat count.
  • Built for What’s Next: Get omnichannel engagement, CRM integrations, and contact center analytics that actually work.
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Seats Migrated

48K+

From Avaya

Uptime

99.999%

Uptime

Agents Supported

350K+

Agents

Migrated to Five9

500+

Avaya Customers

Why More CX Leaders Are Saying,

'We Should Have Done This Sooner'

Our customers made the move with confidence—and haven't looked back.

Whether it started with one use case or a full migration, Five9 met them where they were and helped them go further.

See What Five9 Can Do

See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

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Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

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Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

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US Radiology Case Study

Lumexa Imaging Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

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 The Longer You Wait, the Further You Fall Behind

Every day you wait means slower agents, frustrated customers, and zero path forward. Outdated platforms aren't standing still—they're pulling you down.

Don't pay the price for staying stuck. Let's build your migration map today.

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