Canada's #1 Call Centre Software
Make Agents 300% More Productive with Five9
- INBOUND
- OMNICHANNEL
- COLLECTIONS
- OUTBOUND
- SALES & MARKETING
- OUTSOURCING
- BLENDED
- CUSTOMER SERVICE
Five9 Makes Your Contact Centre More Productive
Five9 Contact Centre Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
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Smart Dialer
Minimize Agent Waiting
The Five9 dialer predicts when agents will be available and has new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.
On-Screen Caller Info
Instant Prospect Details
Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.
Intelligent Routing
Agent-Caller Matching
The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.
Agent Desktop Plus
Boost agent productivity, reduce training costs, and see customer satisfaction scores skyrocket.
Blended Call Centers
Integrated Outbound, Inbound, & Omnichannel
Inbound Call Centers
ACD, IVR, & CTI
Omnichannel Call Centers
Social, Mobile, Email, & Chat
Outbound Call Centers
TCPA, Predictive, Power, & Progressive Dialers
Why Five9?
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.
Customer First
Achieve success with our business results approach to sales, implementation, and service.
Completely Customizable
Adapt the cloud contact center to the needs of your business - not the other way around.
Reliable & Secure
Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security.
Empower Your Agents
Make it easy for your agents to deliver the superior experience your customers want.
Five9 Is Positioned Highest in Ability to Execute
In Gartner Magic Quadrant for Contact Centre as a Service
Independent industry analyst firm Gartner named Five9 a Leader in the Magic Quadrant for Contact Centre as a Service. Download the report and learn how Five9 stacks up against the competition.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Build Trust with
Your Customers
Whether calm seas or the
middle of a storm, Five9 delivers.
Teddy Liaw
Low Price, Total Flexibility
“We Found Five9 to Be the Best Value”
Hear why over 2,000 businesses ranging from small business to enterprise have chosen Five9.
Pay Only for What You Need
- Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.
No Long-Term Contracts
- Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.
No Infrastructure Costs
- All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.
No Surprises
- Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.
Take a Closer Look
Blended Contact Center
Data Sheet
Get all the benefits of feature-rich on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.
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10 Reasons to Use the Cloud
Whitepaper
The contact center infrastructure market is undergoing a major revolution, moving from complex, on-premise, multi-vendor technology to easy-to-use, all-in-one software suites in the cloud. ls moving your contact center to the cloud right for your business?