Five9 Call Center Software for Financial Institutions
Make Agents 300% More Productive
- Agile staffing for your contact center — scale as needed and pay by the seat
- Agents and supervisors can be located anywhere thanks to cloud architecture and in-region voice routing
- Out-of-the-box integrations with all major CRM platforms as well as cloud APIs
- Active Blending automatically switches agents between inbound and outbound calls for maximum productivity
Five9 Makes Financial Institutions More Productive
Five9's Active Blending technology maximizes your agents' productivity by automatically switching outbound agents to inbound calls when queues get long, and back to outbound calling lists when inbound queues settle down. The result is a dramatic increase in agent engagement and margins.
Leverage all these capabilities on a modern architecture, built to evolve at the rapid innovation pace required for your customers in today’s digital world.
Five9's "instant on" capabilities let you add new seats and line capacity with just one phone call, letting you scale as needed and putting an end to overbuying capacity to handle peak seasons. All agents need to get started is a computer, Internet, and a headset.
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Smart Dialer
Minimize Agent Waiting
The Five9 dialer predicts when agents will be available and has new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.
On-Screen Caller Info
Instant Prospect Details
Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.
Intelligent Routing
Agent-Caller Matching
The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.
Get the Blended Contact Center Data Sheet
Learn how you can leverage the Five9 Blended Contact Center to ensure your agents' productivity and high margins. Multiple automatic outbound dialing modes, intelligent inbound call routing, and Active Blending to maximize your agents' productivity — all in the cloud.
Award Winning Software
Five9 has been honored with recognition from analysts and industry publications including Gartner, Aragon Research, and Metrigy
Five9 Recognized a Leader in the 2024 Gartner® Magic Quadrant™ for the 7th Time
We are proud to be recognized for the 7th year as a 2024 Gartner® Magic Quadrant™ Leader for Contact Center as a Service. We believe our positioning in the report on the basis of Completeness of Vision and Ability to Execute reflects the strength of our platform powered by Five9 Genius AI.
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Omnichannel Call Centers
Social, Mobile, Email, & Chat
Outbound Call Centers
Preview and Manual Touch Mode, Predictive, Power, & Progressive Dialers
Blended Call Centers
Integrated Outbound, Inbound, & Omnichannel
Inbound Call Centers
ACD, IVR, & CTI
See The New CX in Action
