Meet Five9 Fusion for Salesforce

Unify voice, data, and AI with one platform to deliver faster, smarter customer service.

  • Empower agents with Five9 Voice + Service Cloud Voice BYOT for real-time, contextual insights
  • Increase productivity with AI Agents that resolve inquiries and log summaries in Salesforce
  • Activate live transcription with Five9 TranscriptStream to trigger Salesforce Einstein for Service AI

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Energize CX with Five9 + Salesforce

Tired of disconnected tools and delayed responses? With Five9 Fusion for Salesforce, you can integrate Service Cloud Voice BYOT, AI, and automation in a single platform. Streamline workflows, surface customer insights in real time, and resolve issues faster—all while improving satisfaction and efficiency.

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Trusted and used by 3,000+ global customers

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See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

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Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

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Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

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US Radiology Case Study

US Radiology Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

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Unlock More with Five9 Fusion for Salesforce

Unify voice and AI to deliver seamless, intelligent customer experiences.

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