Deliver better patient experiences with Five9 for Healthcare

Five9 empowers healthcare organizations to deliver faster, more connected patient experiences without adding complexity for IT teams—through our HIPAA-compliant, Intelligent CX Platform.

  • Eliminate toggling between systems.
  • Automate routine tasks with AI agents.
  • Guide staff to unified, data-driven conversations.
  • Access secure EHR data with fewer clicks.
  • Leverage a reliable, scalable Intelligent CX Platform with 99.999% uptime.

From appointment scheduling to follow-ups, we help you create meaningful patient connections, reduce wait times, and stay compliant every step of the way.

Get Started today

Five9 Fusion for Epic

You focus on care—we’ll handle the connection.

  • Real-Time Patient Data: Native Epic integration gives agents the right data—right when they need it.
  • Smart Routing: Direct patients based on context, history, and urgency.
  • Fewer Barriers: Agents stay focused on patients.
  • Fast Deployment: Rapidly roll out functionality and scale across locations.

Learn More

Deliver Exceptional Patient Experiences at Every Step

Intelligent Virtual Agent

More Time for Patients

Offload repetitive tasks to AI Agents so your team can focus on meaningful patient conversations. Faster service, fewer handoffs, and better outcomes.

blue_data_icon

Quick EHR Access

Give agents the context they need, right when they need it. Integrated Epic and other electronic health records (EHR) access means less time searching, more time supporting care.

AI icon

Trust and Governance

Ensure HIPAA compliance. Five9 maintains appropriate administrative, physical, and technical safeguards to protect health information.

Trusted by Leading Healthcare Providers

advent health
Aeroflow logo
Doctor Care Anywhere
Lumexa Imaging
exact sciences

See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

Read Case Study
Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

Read Case Study
Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

Read Case Study
US Radiology Case Study

Lumexa Imaging Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

Read Case Study

Do more with the Five9 Intelligent CX Platform

Deliver AI-driven, hyper-personalized experiences with The New CX.

View Demo