Outbound Call Center Software from Five9

Qualify More Prospects, Close More Sales

  • Partnerships with leading workforce management vendors
  • Workforce automation tools help you meet key performance indicator (KPI) goals
  • Forecasting and scheduling tools help you build an accurate staffing model
  • Automatic ACD and outbound dialer data collection lets you align resource needs and calling patterns to minimize labor costs
  • Insight tools and real-time alerts help ensure service levels and customer satisfaction by staying informed about agent performance — whether they're remote or on-premise

Five9 Makes Your Call Center More Productive

The Five9 Predictive Dialer automates the dialing process and only connects agents to calls that are answered by a live prospect. The Predictive Dialer filters out no-answers and busy signals while adaptively controlling the dialing pace for each campaign. With the Predictive Dialer, contact centers experience a boost in talk time with live prospects as high as 300%. Factor in advanced reporting tools and CRM integrations, and Five9 is the clear choice for your outbound call center.

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Screen Pops Show Customer Data

The Five9 Preview Dialer pulls customer information, including past interactions and orders, from the CRM and instantly displays them on the agent's screen immediately before and during the call.

Call Logging

Automatically log important call data to the CRM. Agents can go straight to the next call and don't need to waste time doing repetitious data entry.

Single Desktop Interface

Important functions like placing, transferring, and recording calls are integrated directly into the CRM interface. Agents are more productive when they don't need to spend time switching back and forth between screens.

Get the Outbound Contact Center Data Sheet

Learn how you can leverage the Five9 Outbound Contact Center with multiple automatic dialing modes and TCPA-compliant Manual Touch Mode to ensure the success of your outbound campaigns.

DOWNLOAD DATA SHEET

Inbound Call Centers

ACD, IVR, & CTI

Omnichannel Call Centers

Social, Mobile, Email, & Chat

Outbound Call Centers

TCPA, Predictive, Power, & Progressive Dialers

Blended Call Centers

Integrated Outbound, Inbound, & Omnichannel

Why
Choose
Five9

Simple Pricing

Month-to-Month or Annual

Our pricing is simple. No long-term contracts. Monthly or annual pricing is based on the number of seats.

Cloud Based

From 3 to 1,000+ Agents

No special hardware or system purchases are necessary to run Five9. All you need is a computer, Internet, and headset.

Voice Quality

We Use Top-Tier Providers

Crystal clear voice quality using voice lines from premium providers, such as Comcast and AT&T.

CRM Integration

Salesforce, Oracle, NetSuite

Five9 integrates with all the leading CRM packages including Salesforce, Oracle, and NetSuite.

Call Center Versatility

Inbound, Outbound, & Blended

Five9 works in all calling environments, supporting inbound, outbound, and blended needs.

GartnerĀ® Issues 2021 Critical Capabilities Report for Contact Center as a Service

To help organizations in their buying decisions, Gartner has published its 2021 Critical Capabilities Report, which analyzes 12 CCaaS providers and is a companion document to the Gartner CCaaS Magic Quadrant. The analysis is based on 12 Gartner-defined critical capabilities mapped against five use cases.

VIEW GARTNER REPORT
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Pay Only for What You Need

Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.

No Long-Term Contracts

Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.