Power Dialer

Automate Dialing & Make More Live Connections

  • Partnerships with leading workforce management vendors
  • Workforce automation tools help you meet key performance indicator (KPI) goals
  • Forecasting and scheduling tools help you build an accurate staffing model
  • Automatic ACD and outbound dialer data collection lets you align resource needs and calling patterns to minimize labor costs
  • Insight tools and real-time alerts help ensure service levels and customer satisfaction by staying informed about agent performance — whether they're remote or on-premise
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Five9 Power Dialer Makes Your Contact Center More Productive

The Five9 Power Dialer automates the dialing process, connecting agents only to calls that are actually answered by people and freeing them from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from automatic services. The Power Dialer uses a manually-configured calls-to-agent ratio to control the dialing rate, giving you maximum control over your contact center voice operations. The Five9 Power Dialer enables call center agents to dramatically increase their number of connections.

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Trusted and used by 3,000+ global customers

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See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

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Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

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Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

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US Radiology Case Study

Lumexa Imaging Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

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Do more with the Five9 Intelligent CX Platform

Deliver AI-driven, hyper-personalized experiences with The New CX.

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