Power Dialer
Automate Dialing & Make More Live Connections
- Partnerships with leading workforce management vendors
- Workforce automation tools help you meet key performance indicator (KPI) goals
- Forecasting and scheduling tools help you build an accurate staffing model
- Automatic ACD and outbound dialer data collection lets you align resource needs and calling patterns to minimize labor costs
- Insight tools and real-time alerts help ensure service levels and customer satisfaction by staying informed about agent performance — whether they're remote or on-premise
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Leading Brands Choose Five9
Five9 Power Dialer Makes Your Contact Center More Productive
The Five9 Power Dialer automates the dialing process, connecting agents only to calls that are actually answered by people and freeing them from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from automatic services. The Power Dialer uses a manually-configured calls-to-agent ratio to control the dialing rate, giving you maximum control over your contact center voice operations. The Five9 Power Dialer enables call center agents to dramatically increase their number of connections.
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“We use the term ‘guest experience’ when we describe GX versus CX, and to us, that means that when you fly on Alaska Airlines, you feel cared for and want to come back and fly with us again and again.”
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“Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide a better product and better experiences for them.”
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“This is a journey. It compels us to continue investment in ensuring that we are doing everything in our power to provide the best possible care.”
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“We are solely focused on how we can deliver not only the best value but the best experience to our customers.”
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Watch Why Our Customers Place Their Trust in Us
Alaska Airlines
“We use the term ‘guest experience’ when we describe GX versus CX, and to us, that means that when you fly on Alaska Airlines, you feel cared for and want to come back and fly with us again and again.”
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“Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide a better product and better experiences for them.”
WatchAdventHealth
“This is a journey. It compels us to continue investment in ensuring that we are doing everything in our power to provide the best possible care.”
WatchFrom You Flowers
“We are solely focused on how we can deliver not only the best value but the best experience to our customers.”
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