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Power Dialer from Five9

Automate Dialing & Make More Live Connections

  • Partnerships with leading workforce management vendors
  • Workforce automation tools help you meet key performance indicator (KPI) goals
  • Forecasting and scheduling tools help you build an accurate staffing model
  • Automatic ACD and outbound dialer data collection lets you align resource needs and calling patterns to minimize labor costs
  • Insight tools and real-time alerts help ensure service levels and customer satisfaction by staying informed about agent performance — whether they're remote or on-premise;

Five9 Power Dialer Makes Your Contact Center More Productive

The Five9 Power Dialer automates the dialing process, connecting agents only to calls that are actually answered by people and freeing them from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from automatic services. The Power Dialer uses a manually-configured calls-to-agent ratio to control the dialing rate, giving you maximum control over your contact center voice operations. The Five9 Power Dialer enables call center agents to dramatically increase their number of connections.

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Leading Brands Choose Five9

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Build Trust with Your Customers

“Whether calm seas or the middle of a storm, Five9 delivers.”

Teddy Liaw
NexRep

Pay Only for What You Need

  • Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.

 

No Long-Term Contracts

  • Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

  • All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

  • Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.

Features that will bring your call
center service to the next level.

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Abstract visual of a person's head and star

Smart Dialer

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

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Icon of a CX agent and a desktop

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

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Intelligent Routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

What people are saying about our Contact Center Software...

The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.

Teddy Liaw

CEO, NexRep