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Software da Five9 para Centrais de Atendimento

Diexe Your Agents 300% More Productive









Agent Desktop Overview

Five9 Makes Your Call Center More Productive

Five9's call center solution allows agents to be more efficient on the phone as they can sell more and provide better service. Smart Dialers provide agents with less downtime with real-time management. Intelligent routing transfers calls to the appropriate agent. On-screen user information puts customer data at your fingertips. And everything is automatically recorded in your CRM.

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Smart Dialer

Minimize Agent Waiting

The Five9 dialer predicts when agents will be available and has new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.



On-Screen Caller Info

Instant Prospect Details

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

Agent-Caller Matching

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.


Chamadas Inbound para Call Centers



Multicanais em Call Centers

Social, Mobile, Email, and Chat


Chamadas Outbound de Call Centers

TCPA, Predictive Calling, Power, and Progressive Dialing


Call Centers com Chamadas Blended

Inbound Calls, Outbound Calls, and Multichannel — Integrated

Why Five9?

Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.

Customer First

Customer First

Achieve success with our business results approach to sales, implementation, and service.

Completely Customizable

Completely Customizable

Adapt the cloud contact center to the needs of your business - not the other way around.

Reliable & Secure

Reliable & Secure

Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security.

Empower Your Agents

Empower Your Agents

Make it easy for your agents to deliver the superior experience your customers want.

With Five9, we can do with 10 people what others do with 25.

Brian Ernst

Brian Ernst, Proprietário, Senior Health Solutions

Low Price, Total Flexibility

"We Found Five9 to be a Great Value"

Learn why more than 2,000 companies, from small to large businesses, have chosen Five9.

Pay Only for What You Need

  • Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.


No Long-Term Contracts

  • Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

  • All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

  • Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.

Take a look

Blended Contact Center

Data Sheet

Get all the benefits of feature-rich on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.

Download Data Sheet

10 Reasons to Use the Cloud


The contact center infrastructure market is undergoing a major revolution, moving from complex, on-premise, multi-vendor technology to easy-to-use, all-in-one software suites in the cloud. ls moving your contact center to the cloud right for your business?

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