Learn How Teladoc Improved CSAT with Higher Call Volume and Reduced Staff

Teladoc, a 24 hour, 7-day a week operation that provides virtual medical services to its members, faced a challenge; Implement a new contact center solution with the busy season just around the corner.

Hear directly from Gary Britton, VP of Operations at Teladoc, as he shares his contact center implementation story and how his contact center organization managed to increase member satisfaction ratings, gain efficiencies, and reduce staffing needs, all while delivering on SLAs.

Attend this webinar to learn more about:

• How Teladoc and Five9 completed a 6-month implementation plan in just 45 days
• How Teladoc increased member satisfaction and efficiencies by leveraging omnichannel services and powerful integrations
• Lessons learned, and what to consider when choosing a contact center provider

Don’t miss your chance to join this interactive and informative webinar—complete with first-hand advice, live Q&A, and more.