Spring Release 2018 Brings the Power of AI to the Contact Center

The Cloud Contact Center Platform for the Digital Enterprise

AI-Driven Workflow for the Digital Enterprise
Give customers a choice of channel while optimizing the customer experience. Deliver interactions via a powerful single workflow engine for AI-driven intelligent omnichannel routing of Five9 interactions, external channels, objects, and work items including phone, chat, email, cases, social media and more. Provide agent guidance on customer journey and next steps. Learn more.

Open Platform
Leverage existing investments and serve your customers with a seamlessly integrated solution that fully leverages and complements your existing digital enterprise investment in CRM, UC and WFO systems. Five9 adds 120 new REST APIs to join the over 300 already available. Learn more.

Enhanced Analytics for Prescriptive Insight
Gain full visibility into the state of your service and sales operations with Five9 Performance Dashboard. The Performance Dashboard complements Five9 Supervisor Plus by providing real-time business performance metrics in a role-based, visually dynamic medium that can deliver critical data to agents, supervisors and executives including data from disparate systems like CRM, WFO, contact center and other technologies. Learn more.

5 Stepping Stones to Practical AI in the Contact Center

Join Sheila McGee Smith, renowned contact center industry analyst and Scott Kolman, VP of Product Marketing at Five9, for a lively discussion about how you can prepare your organization to take the next step toward implementing practical, business outcome-driven AI capabilities in your contact center.

 

Sheila McGee-Smith

Principal Analyst of McGee-Smith Analytics

Scott Kolman

VP of Product Marketing, Five9

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