With Agent Desktop Plus, we’ve re-envisioned the multichannel agent desktop.
We’ve brought all the channels together in one easy-to-use desktop that allows agents to quickly switch between channels. Our universal transaction model adjusts to the needs of the interaction—phone, chat, email, or social—yet feels familiar to the agent, making training a breeze.
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact centre can be up and running in days, not months, and you can easily scale as needed.
Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
The Five9 Network Operations Centre (NOC) serves as the real-time monitoring and operations hub for the Five9 infrastructure and applications. Our NOC utilizes a 24-hour “follow the sun” strategy to continually monitor the volume and distribution of millions of interactions traveling through the Five9 cloud. As a result, potential service events are often mitigated before they occur, and unexpected events can be quickly resolved.