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Contact Center Resources: Get to Know the Five9 Cloud

The Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can bring joy to your CX.

Five9

Securing Self-Service: A Missed Opportunity for Businesses

Join us for an enlightening webinar that delves into the crucial balance between security and customer experience in the realm of self-service. Throughout this event, we will dissect the prevalent challenges facing organizations today and introduce you to the game-changing capabilities of Voice Biometrics.

In this webinar, you'll:

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Five9

How Rush Enterprises Reduces Average Handle Time and Brings Joy to Customers with Five9

Join us for this customer success story webinar where we sit down with Michelle Ruiz, Director of Call Center Operations at Rush Enterprises and discuss the adoption of Five9's solutions in their contact center.
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Five9

From Onsite to Online: Harnessing AI for Consistent Customer Experiences in the Sports Industry

When it comes to scaling customer experience, the sports industry has embraced the power of AI and automation to achieve remarkable results. The DP World Tour, with its extensive global presence of over 45 stops in 25 different countries, has successfully harnessed these technologies to engage more than 6 million viewers through various channels, including onsite events, live feeds, social activations, and post-event content.

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Alaska Airline

Alaska Airlines is Committed to Providing an Amazing Guest Experience

The mission of Alaska Airlines is to create an airline people love, and to do that, they have a GX promise — the promise that they make to every guest that flies Alaska.
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Five9 AI Summaries

Reduce After-Call Work with Five9 AI Summaries

Five9 AI Summaries uses the same generative AI technology behind ChatGPT and provides summaries for customer call transcripts in seconds, reducing manual after-call work.
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Five9 Account Manager

Five9 Account Manager

To get the most out of cloud contact center technology, lean on a Five9 Account Manager as your trusted advisor. Leverage your dedicated advocate and partner for success.
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Kyndryl_Video_Image

Kyndryl Continuously Improves CX

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.
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Case Study - PING

PING Drives Its Contact Center with Five9 Analytics

PING is a leading family-owned sports equipment manufacturer focused on producing custom golf products for a global market. See how PING provides a custom experience for each and every customer.
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Q2 2023 Earning Infographic

Five9 Reports Q2 2023 Financial Results

Five9 reported strong second quarter results, with revenue growth of 18% YoY. View this infographic for insights on key trends and growth drivers that are fueling our performance.
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Five9

The Blueprint Ep 5: Managing Improvement and Innovation in Your Contact Center

Join our exclusive webinar and unlock the key strategies and insights to transform your contact center into a powerhouse of success. This webinar is designed for business users, developers, and IT professionals who want to stay ahead in the ever-changing business landscape. Discover how to embrace change, evolve your contact center, manage technical debt, and explore future trends like omnichannel experiences and conversational AI. Don't miss this opportunity to revolutionize your contact center.

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PING_Video_Thumbnail

PING Swings into a Personalized Customer Experience

PING has been providing personalized experiences with its custom golf products since 1959. See how PING drives its contact center by moving to the cloud and creating deeper insights.
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Five9

Expert Panel: Perspectives on Responsible AI for the Contact Center

Generative AI holds immense potential to transform industries and improve human lives, but it also brings forth complex ethical considerations and challenges. This webinar will explore the concept of "responsible AI" and its implications for the development and deployment of AI systems.  

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Five9

The Blueprint Ep 4: Defining and Measuring Success in the Contact Center

Join us for a webinar on mastering reporting and analytics for success in customer interactions. Discover how to turn customer data into actionable insights and drive positive outcomes. Gain valuable strategies for effective reporting, understanding diverse needs and success metrics, and aligning goals for optimal results. Learn how Five9's reporting and analytics tools can empower your business.

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Five9 AI Insights

Deliver actionable conversational insights seamlessly with the power of OpenAI.
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Data_Sheet_Five9_UC_Integration_with_Microsoft_Teams

Five9 UC Integration with Microsoft Teams

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

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Five9 UCaaS Powered by Nextiva

Bring customers and teams closer together by connecting communications with customer management, intelligence, automation, and team collaboration — all in a single, powerful solution.
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Five9

Trusted Partnerships for Digital Transformation: Accenture and Five9 Deliver Customer Experience Excellence

Accenture research shows that 95% of both B2C and B2B executives say they believe their customers are changing faster than they can change their businesses. In order to effectively respond to the ever-changing needs and priorities of their customers, businesses today must adopt a broader perspective that encompasses a holistic understanding of customers' lives. This broader view enables businesses to adapt and cater to customers' evolving demands more effectively.

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Five9 UC Integration with Nextiva

Five9 UC Integration with Nextiva

Break down organizational barriers and better leverage resources by connecting agents to subject matter experts in real time.
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Ep 3

The Blueprint Ep 3: Selecting a Secure and Trustworthy Contact Center

GDPR, CCPA, CPRA, CPNI, HIPAA… contact center compliance has enough acronyms to make your head spin. Although it may be confusing, compliance and security is extremely important to keeping the lights on and keeping you out of legal trouble.  
In this webinar, learn everything you need to know about contact center security and compliance including:  

  • Costs of legal noncompliance  
  • How moving to the cloud can provide increased security  
  • How to trust your cloud vendor with your brand reputation 
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Five9 Buyer's Guide

Five9 Buyer’s Guide

This comprehensive guide is designed to equip you with essential considerations for selecting a CX and/or CCaaS partner. From evaluating key features to mastering SLA negotiations, this is the guide for your CX journey.
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Boost Contact Center

Boost Contact Center Performance with Five9 Razor

Five9 Razor is an end-to-end automated testing solution that provides all the capabilities you need to enable you to deliver superior customer service and get the highest levels of performance and reliability from your contact center.
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Five9

The Blueprint Ep 2: Prepping Your Contact Center for Third-Party Applications

Before breaking ground on your contact center dream home, you must first address the infrastructure for your utilities. These utilities include all other business applications and telephony upon which your contact center directly and indirectly depends.  

In this webinar, get a blueprint for preparing your contact center for third-party applications and learn:  

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LATAM

Frost & Sullivan Names Five9 a Growth and Innovation Leader in Latin America

Five9 has been named a top leader in the CCaas market for Latin America in 2023 in the benchmarking report from Frost & Sullivan.
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Frost Radar™: European Contact Centre as a Service Market, 2023

Five9 has been named a leader in growth and innovation for the CCaas market in EMEA in the Frost Radar Report for 2023.
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Five9

From Hype to Truth: Unveiling the Real Potential of Generative AI in Contact Centers and Beyond

From chatbots to voice assistants to ChatGPT, AI has transformed many aspects of our life. But what lies ahead for AI, particularly generative AI, and how will it continue to shape the future and impact our lives?

In this webinar, learn how generative AI is poised to revolutionize industries like the contact center, from automating routine tasks to enhancing customer experience through personalized interactions. Join us as we delve into the possibilities of generative AI and how it will shape the future of the contact center.  

Join this webinar to learn:

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Five9

The Five9 Intelligent CX Platform Comes with Brains — and a Promise

The customer experience is always iterative and had to improve with each new version. The Five9 Intelligent CX Platform makes for smarter use of contact center resources, from the software to the people it serves. 

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Five9

LLMs, GPT3 and ChatGPT: An Intro for Techies and Non-Techies Alike

Join us for an introduction to the hottest tech in the last decade: large language models (L

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Five9

The Blueprint Ep 1: Choosing the Right Cloud for Your Contact Center

Where you build your contact center is just as important as what it looks like.

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s

Generative AI for Your Contact Center: Unleashing Its Full Potential

As Generative AI shapes the next-gen contact centers, are you ready to unleash its potential?
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TAM_Image

What Value Does a Technical Account Manager Bring?

Choosing a new customer experience platform isn’t just about choosing technology for your contact center. Learn the value of our Technical Account Managers and the services they can provide for your unique business needs.
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TAM_Image

What Does a Technical Account Manager Do?

Choosing a customer experience platform isn’t just about choosing technology for your contact center. Learn what our Technical Account Managers do and the added benefits that their services can bring to your business.
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SS

Unlock Agent Productivity with Five9 Agent Assist and Generative AI

Generative AI tools such as GPT-3 offer immense opportunities to transform the contact cente

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Five9

Canadian Healthcare Company Streamlines Customer Service with Five9

Serefin is a Canadian healthcare company that provides simplified access to better care.

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bpo_revolutionize_contact_center

5 Ways BPOs Can Revolutionize Their Contact Center

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.
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Five9 Q1 2023 Infographic

Five9 Reports Q1 2023 Financial Results

Five9 reported strong first quarter results, with revenue growth of 20% YoY. View this infographic for insights on key trends and growth drivers that are fueling our performance.
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MetriStar logo 2023

Five9 Earns Metrigy MetriStar Top Provider Award

Five9 was awarded the top provider award for Contact Center as a Service Platform based on both customer ratings and quantitative metrics.
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professional-services

Professional Services Company Visualizes Performance in Real Time

A global professional services organization serving multiple industries took a leap toward modernizing its operations. Since implementing Five9 Workflow Automation, the organization has increased productivity and lowered operating costs by eliminating manual monitoring and processes.
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CX Platform

Transform Your CX with the Intelligent CX Platform

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.
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healthcare_member_services

Healthcare Technology Provider Delivers Personalized Member Services

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.
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adHere Case Study

How adHere Revived Its Call Center with Five9

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.
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Five9 Aberdeen eBook

Intelligent CX: Boost Contact Center Results

In the contact center, using the right data at the right time has become imperative. The key to intelligent CX is collaboration between people and technology. See how to realize top-notch results through research-backed insights.
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Kyndryl Resource Image

Kyndryl Migrates 200+ Customers and 90K Employees to Five9

Months of planning and preparation with Five9 and the Kyndryl Digital Workplace Global Practice team had laid the groundwork to migrate nearly 90K employees and 200+ customer contact center locations within two months without a single issue.
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Five9

AI & Automation in the Contact Center: How Leading Firms Use Intelligent CX to Drive Success

AI is all the craze when it comes to planned technology investments. Aberdeen’s latest CX research shows that it represents the top technology contact center and CX leaders plan to invest in 2023. However, savvy business leaders also know that simply adding technology is not sufficient to transform business activities and results. For that, firms must use relevant strategies to get the most out of technology. This is where intelligent CX comes in: it transforms traditional, one-size-fits-all type customer interactions to next-generation hyper-personalized interactions.

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case-study-anonymous-global-healthcare

Healthcare Partner Grows Business with CX Upgrade

A healthcare partner delivering extensive support services moved from on-premises CX to the cloud and expanded its operations internationally with Five9.
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Five9_CaseStudy_CentralBank

Central Bank Cuts Call Volume in Half

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.
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Five9

Break Down Data Silos and Drive Fluid Experiences with Five9 Workflow Automation

Integrated data from various sources is key to creating the most personalized and efficient service possible. Making customer experiences more fluid requires crucial customer events and data to flow between systems. However, data in many contact centers exist in silos, resulting in disconnected customer experiences.

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intelligent_cx_platform_five9

The Intelligent CX Platform

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.

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