Contact Center Resources: Get to Know the Five9 Cloud

Join our exclusive webinar and unlock the key strategies and insights to transform your contact center into a powerhouse of success. This webinar is designed for business users, developers, and IT professionals who want to stay ahead in the ever-changing business landscape. Discover how to embrace change, evolve your contact center, manage technical debt, and explore future trends like omnichannel experiences and conversational AI. Don't miss this opportunity to revolutionize your contact center.

Join us for a webinar on mastering reporting and analytics for success in customer interactions. Discover how to turn customer data into actionable insights and drive positive outcomes. Gain valuable strategies for effective reporting, understanding diverse needs and success metrics, and aligning goals for optimal results. Learn how Five9's reporting and analytics tools can empower your business.

Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.

Accenture research shows that 95% of both B2C and B2B executives say they believe their customers are changing faster than they can change their businesses. In order to effectively respond to the ever-changing needs and priorities of their customers, businesses today must adopt a broader perspective that encompasses a holistic understanding of customers' lives. This broader view enables businesses to adapt and cater to customers' evolving demands more effectively.

From chatbots to voice assistants to ChatGPT, AI has transformed many aspects of our life. But what lies ahead for AI, particularly generative AI, and how will it continue to shape the future and impact our lives?

In this webinar, learn how generative AI is poised to revolutionize industries like the contact center, from automating routine tasks to enhancing customer experience through personalized interactions. Join us as we delve into the possibilities of generative AI and how it will shape the future of the contact center.  

Join this webinar to learn:

The customer experience is always iterative and had to improve with each new version. The Five9 Intelligent CX Platform makes for smarter use of contact center resources, from the software to the people it serves. 

Join us for an introduction to the hottest tech in the last decade: large language models (L

Where you build your contact center is just as important as what it looks like.

Generative AI tools such as GPT-3 offer immense opportunities to transform the contact cente

Serefin is a Canadian healthcare company that provides simplified access to better care.

AI is all the craze when it comes to planned technology investments. Aberdeen’s latest CX research shows that it represents the top technology contact center and CX leaders plan to invest in 2023. However, savvy business leaders also know that simply adding technology is not sufficient to transform business activities and results. For that, firms must use relevant strategies to get the most out of technology. This is where intelligent CX comes in: it transforms traditional, one-size-fits-all type customer interactions to next-generation hyper-personalized interactions.

Integrated data from various sources is key to creating the most personalized and efficient service possible. Making customer experiences more fluid requires crucial customer events and data to flow between systems. However, data in many contact centers exist in silos, resulting in disconnected customer experiences.

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.

The future of CX has finally arrived, and intelligence in managing all facets of CX is a key part of it. Hardly a day goes by where creative use of AI tools such as ChatGPT don’t make headlines for the future of business and work. While technology tools such as AI play a key role, employees still play a crucial role as well.

The adage "you'e only as good as your data" holds particularly true in the context of decision-making in contact centers. By carefully collecting and analyzing the appropriate data, you can make informed decisions that benefit your organization financially and foster greater satisfaction among both your agents and customers.

Join us for a demo webinar where we'll walk through how Five9 Analytics can track and measure personalized metrics that matter to your business. In this webinar we will cover: 

Building the ideal contact center for your business can be a daunting task, but at Five9, we are a team of experts in this field. One expert even wrote a book about it!   

Join Colby Clark as he interviews Blueprint for the Contact Center of the Future author, Erin Wilson, and learn why you shouldn’t rush into a contact center buying decision – or do it alone. 

Additionally, you’ll learn: