Contact Center Resources: Get to Know the Five9 Cloud

Managing separate Contact Center (CCaaS) and Unified Communications (UC) platforms creates unnecessary complexity. Now, Five9 makes it simple.

Five9 now offers Microsoft Operator Connect for Teams by CallTower, providing a simplified tech stack with a single provider for all communications reducing costs. Perfect for organizations ready to streamline communications with fully integrated CCaaS and UC capabilities.

View our webinar to see how Operator Connect for Teams by CallTower can:

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact center—frustrating travelers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult. 

Partnering with Five9, Wyndham modernized its contact center with AI and automation, enabling faster resolutions and more personalized guest interactions. Today, travelers enjoy effortless support, while Wyndham operates with greater efficiency, setting the stage for future innovation.

Doctor Care Anywhere (DCA) is a UK-based telemedicine company that provides 24/7 remote healthcare services, allowing patients to consult with doctors via video, phone, and messaging. Partnering with private insurers, DCA offers convenient access to medical advice, diagnosis, and treatment. As demand for digital-first healthcare has surged, DCA has expanded its reach, making care more accessible to a broader audience.

By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission. 

For many government agencies, improving customer support for citizens is the key to becoming more cost-effective. Resolving customer inquiries on the first call increases productivity - and helps maintain a positive reputation too.

Citizen calls often require specific expertise or time-sensitive escalation, so it's imperative that agents can easily connect with non-agent subject matter experts that are qualified and available.

AI integration is a must in the contact center today, but it’s not a set it and forget it solution. AI models perform best when they are regularly tuned to achieve desired levels of accuracy, improve performance, and adapt to evolving business needs.

Tuning helps optimize output structure and formatting, enhance domain-specific understanding, reduce cost and latency, improve factuality, and minimize hallucinations—ultimately delivering better value for your CX.

Join us for a powerful conversation with Jeannie Walters, CEO of Experience Investigators, Niki Hall, CMO of Five9, and inspiring female CX leaders from our customer community, Millicent McIntyre from IAA and Nicole Darby from Mason Companies. 

In a world where customer experience (CX) often feels fragmented and impersonal, Generative and Agentic AI are rewriting the playbook. In the new CX, humans and AI work together in powerful new ways to deliver more connected, personalized, and effortless interactions between customers and businesses.

IAA (Insurance Auto Auctions), an RB Global Inc Company, revolutionized its contact center operations with Five9, tackling challenges like high call abandonment, fragmented workflows, and limited digital channels. The result? A win for both customers and employees. 

See how IAA achieved: 

• 10% reduction in repeat calls
• 300% growth in chat and text utilization
• 52% reduction in attrition rates
• Higher employee satisfaction and engagement 

Discover how Five9 can transform your CX.

Celebrate the outstanding achievements of our customers in delivering exceptional experiences for their customers and agents. Join us as we honor their passion, innovation, and dedication to excellence in customer experience.

In this session, CX expert Jeannie Walters will share actionable strategies for integrating CX deeply into your organization’s culture, turning it into a powerful engine for business growth. You'll gain practical tools to make CX a key part of your 2025 strategy.

What you'll learn: