Join us with guest speaker Teddy Liaw as we discuss how managing a gig workforce necessitates a different approach than managing traditional employees. Find out how businesses can gain access to top talent, increase agility, and cut costs by leveraging the power of the gig worker.
In the dynamic landscape of Higher Education, forging meaningful connections with students is paramount. This is especially true when prospective students want to know about admissions and aide. Attend this webinar to learn how to provide fast, effortless communication when it matters most.
Metrigy data underscores the growing adoption of AI in contact centers and presents compelling data points illustrating how AI aids companies in saving costs, boosting revenue, and enhancing customer satisfaction.
Legacy CX platforms pose challenges with complex, aged, and undocumented configurations during migration. Blackchair Clarity streamlines migration by automatically discovering and cataloging legacy CX solutions for analysis, enabling pre-migration planning, design optimization, and migration acceleration.
Five9 OneStudent empowers your advisors to engage with students, prospects, alumni, and your local community across their channel of choice, providing managers with insights and intelligence into contact center performance.
Quickly build meaningful connections with prospective students through omnichannel experiences. See how Five9 OneStudent can help you gain an advantage in recruiting by leveraging personalization, CRM integration, and unified communications.
As contact centers need adjustments, monitoring, and updates, operations can become increasingly complex with scale. Blackchair Symphony is an audit, automation, and administration management solution designed to help contact centers streamline management operations.
See the new Generative AI IVA features including the ability to use OpenAI to determine a caller’s intent, how to use LLMs to deliver responses to FAQs and howOpenAI summarizes calls and chats for live agents.
The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.
“I’ve never worked with a business partner where I felt so cared for and supported.”
Seamlessly integrate Five9 and Oracle Service Cloud into a single, easy-to-use desktop. Enable your service teams to solve issues quickly, create positive customer experiences, and deliver better business outcomes.
Want to harness the potential of generative AI in your contact center? This Frost & Sullivan report analyzes how LLM-driven generative AI makes improved customer experiences achievable for organizations of all sizes.
Contact centers face growing fraud threats amidst complex calls. Opus Research's whitepaper introduces Intelligent Authentication, focusing on voice biometrics' role in enhancing security and customer experience.
Join us for this customer success story webinar where we sit down with Michelle Ruiz, Director of Call Center Operations at Rush Enterprises and discuss the adoption of Five9's solutions in their contact center.
Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.
Accenture research shows that 95% of both B2C and B2B executives say they believe their customers are changing faster than they can change their businesses. In order to effectively respond to the ever-changing needs and priorities of their customers, businesses today must adopt a broader perspective that encompasses a holistic understanding of customers' lives. This broader view enables businesses to adapt and cater to customers' evolving demands more effectively.
This comprehensive guide is designed to equip you with essential considerations for selecting a CX and/or CCaaS partner. From evaluating key features to mastering SLA negotiations, this is the guide for your CX journey.
Five9 Razor is an end-to-end automated testing solution that provides all the capabilities you need to enable you to deliver superior customer service and get the highest levels of performance and reliability from your contact center.
In this webinar, learn how generative AI is poised to revolutionize industries like the contact center, from automating routine tasks to enhancing customer experience through personalized interactions.
The customer experience is always iterative and had to improve with each new version. The Five9 Intelligent CX Platform makes for smarter use of contact center resources, from the software to the people it serves.